Clinical Support Specialist
4 weeks ago
Job Summary
The Cornwall Community Hospital is seeking a skilled Clinical Support Specialist to join our team. As a Clinical Support Specialist, you will play a vital role in assisting patients, caregivers, and community members to manage clinical conditions and transitions. Your primary responsibility will be to maximize the patient's self-care abilities and embody a culture of caregiver inclusion in the patient's plan of care.
Key Responsibilities
- Answer and place telephone calls, relay messages, and direct patients' relatives and visitors
- Complete diagnostic requisitions, process diagnostic requisitions, initiate transfer forms, and process physician's orders
- Fulfill requisitions on patient charts, ensure charts are complete, and order supplies for the Unit
Requirements
- Completion of Ontario Secondary School Diploma
- Medical Terminology (tested with a pass mark of 75% or greater)
- Medical Office Assistant Course or related experience
- Working knowledge of Word, StaffRight, Excel, and Anzer
- Good understanding of Emergency Response Codes
- Ability to multitask and work under pressure
- Good interpersonal skills necessary to deal with patients and their families
- Demonstrated ability to process physician's orders
- Demonstrated ability to read and understand instructions, memos, etc.
- Demonstrated ability to do basic arithmetic to complete reports
- Ability to meet the physical demands of the position
- Typing speed of 45 w.p.m.
- Good interpersonal and organization skills and strong team orientation
- Demonstrated regular, punctual attendance
- Demonstrated commitment to patient safety
- Functional level in both official languages (oral and written in English; oral in French)
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