Supervisor, Clinical in Home

4 days ago

Cornwall, Canada Carefor Health & Community Services Full time

**Job Summary**

As the Supervisor, Clinical in home, you are responsible for daily delivery of personal support services provided by PSWs. You will complete personal support care plans with new clients, update care plans as required, engage with service funders (primarily Ontario Health at Home Care Coordinators), participate in client case conferences, and support the resolution of identified service concerns. In collaboration with the Professional Practice Team, you will support the orientation of new staff, provide ongoing staff training, follow up with any identified job performance issues and complete regular performance reviews. In doing so, you will ensure high quality personal support services are delivered to Carefor clients. Further, you will use evidence-based, best practice guidelines supported with informational data to ensure successful team performance. This position description outlines the key responsibilities and the nature of work. It is not a comprehensive inventory of all duties and tasks of the position.

**Primary Responsibilities Include**
- Oversees and assists the Manager with the clinical operation of the PSS program
- Acts as a resource, support and mentor to the PSS staff by leading and coaching staff to attain individual and operational performance objectives
- Contributes to human resources management by supporting labour and employee relations which includes performance development, management, and recognition.
- Ensures Carefor policies & procedures affecting the delivery of Personal Support Services are implemented by PSW staff
- Completes annual performance reviews on assigned Personal Support Services staff
- Identifies and discusses with the Manager employee issues requiring disciplinary action
- Assists in determining the required staffing complement based on identified needs
- Assists Managers in the employee recruitment process by anticipating and monitoring staffing needs and initiating appropriate action to obtain/maintain an adequate compliment of staff
- Participates in a regular after hours On Call rotation to support urgent operational needs outside of regular business hours.

**Operational And Organizational Responsibilities**
- Understands, promotes, and communicates the value, purpose, and relationship of the Personal Support Services program to Carefor as part of its strategic plan
- Promotes continuous quality improvement by contributing to the implementation and evaluation of strategies designed to increase the provision of quality care
- Works in collaboration with client/family to develop the Client Care Plan and complete safety assessments, updates them as required, and communicates changes with the funder and PSS care team.
- Ensures that the quality of client care delivery is consistent with the funded contractual terms of care & provides regular updates to the funder regarding the care provided
- Supports PSW scheduling by providing recommendations regarding client care needs
- Investigates, evaluates and supports the resolution of identified client and staff concerns & complaints

**Health And Safety Responsibilities**
- Operates within and monitors individual, staff, and program compliance to Occupational Health and Safety Legislation, standards, and Carefor Policies & Procedures
- Participates in health and safety training including WHMIS and applies this knowledge
- Works in collaboration with Management and Human Resources to complete return to work plans for Personal Support Workers taking part in modified work

**Problem Solving**
- Problem-solving skills are required to make recommendation to offer solutions to issues and challenges relating to people issues, and Carefor operating policies and practices.

**Decision Making/Independence Of Action**
- Makes recommendations for continuous improvement relating to Carefor’s overall objectives, policy, and procedures. Decisions may require review or escalation when costs, potential liability, reputational risk and/or an impact on objectives or Personal Support Services policies are involved.
- **Direction is generally received for outliers to organization’s policies, objectives, and values.Managing And Leading**:

- Direct Reports - Personal Support Workers

**Physical Effort**
- Physical effort required is low intensity,

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