Performance Management Lead

1 week ago


Vaughan, Ontario, Canada The Body Shop Full time
{"title": "Performance Management Lead", "content": "About The Body Shop

The Body Shop is a pioneering cruelty-free beauty brand that has been generating positive economic, social, and environmental impact for over 40 years.

Your Role

As an aspirational leader with a strong connection to our purpose, you will support the Store Management team in driving retail excellence, strong sales results, and an engaging customer experience.

Key Responsibilities
  • Handle customer concerns efficiently and effectively, sharing feedback with the Store Management team as needed.
  • Creatively support the upkeep of store layout and visual merchandising, inventory management, and other store operations as needed.
  • Communicate effectively and act as a flexible and responsible role model to your team.
  • Work with the Store Management team to shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns, and activism.
  • Ensure the development of customer loyalty to further build The Body Shop brand.
  • Meet sales and performance targets.
  • Identify and attract high-potential candidates and develop current team members to succeed in their goals, support training and onboarding of new Customer Consultants.
What We Offer
  • Ability to multitask, manage time, and work flexible hours.
  • Ability to work independently with minimal direction.
  • Training hours for you and your team as needed.
  • Opportunities to grow within the brand.
  • Encouragement and support to be exactly who you are – employees may join any/all our Inclusion and Belonging Networks at The Body Shop.
", "lang_code": "en"}

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