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Superintendent of Service Delivery

2 months ago

Hamilton, Ontario, Canada City of Hamilton Full time
Job Summary

We are seeking a highly skilled and experienced Superintendent of Service Delivery to join our team at the City of Hamilton. As a key member of our Transit Operations team, you will be responsible for providing creative leadership to staff and promoting a service-oriented culture within the Section.

Key Responsibilities
  • Evaluate and report on the Section's service, financial, administrative, and staff performance against internal and external benchmarks.
  • Design and implement strategies to improve effectiveness and efficiency.
  • Support a 24/7 operation and ensure that employees are provided with and use the appropriate equipment, material, and/or procedures required to perform the assigned duties.
  • Ensure that all employees perform work in accordance with applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures.
  • Promote teamwork and integration within Transit, with other Divisions, Departments, and other parties participating in cross-functional and cross-program initiatives.
  • Develop and empower staff through delegation of responsibilities and accountabilities through regular feedback and by providing development opportunities and technical direction.
Requirements
  • Knowledge of business administration theories/practices usually acquired by completing a community college diploma or university degree in Business Administration or related program and relevant progressive work experience.
  • Demonstrated considerable Transit management experience with a strong track record of managing employee relations coupled with demonstrated management training/education.
  • Possess considerable experience in route management including schedule adherence with the ability to identify emerging issues while ensuring effective and timely delivery of services.
  • Demonstrated ability and experience in managing a large staff in a unionized, results-oriented environment.
  • Previous experience with quality assurance, continuous improvement, and change management programs.
  • Highly effective leadership, facilitation, presentation, interpersonal, and organizational skills. Strong verbal and written communication skills. Excellent presentation, analytical, organizational, report writing, and interpersonal skills to communicate effectively with all levels of City staff, external consultants, and suppliers.
Working Conditions

The incumbent must be available for shift work as this position supports a 24/7, 7 days per week operation requiring flexibility and availability for rotating shifts including days, afternoons, nights, and weekends.

The incumbent shall comply with all Health and Safety policies and practices for this position and the workplace.