Superintendent of Service Delivery

4 weeks ago


Hamilton, Ontario, Canada City of Hamilton Full time

Job Summary

The City of Hamilton is seeking a highly skilled and experienced Superintendent of Service Delivery to join our team. As a key member of our Transit Operations department, you will be responsible for providing creative leadership to staff in a multi-functional workforce engaged in delivering services to the public and internal clients.

Key Responsibilities

  • Evaluate and report on the Section's service; financial, administrative and staff performance against internal and external benchmarks.
  • Design and implement strategies to improve effectiveness and efficiency.
  • Support a 24/7 operation.
  • Assume accountability and responsibility for Operations programs to ensure service quality, cost-effective and timely service delivery and legislative compliance.
  • Monitors the progress of major program initiatives.

Requirements

  • Knowledge of business administration theories/practices usually acquired by completing a community college diploma or university degree in Business Administration or related program and relevant progressive work experience.
  • Demonstrated considerable Transit management experience with a strong track record of managing employee relations coupled with demonstrated management training/education.
  • Possess considerable experience in route management including schedule adherence with the ability to identify emerging issues while ensuring effective and timely delivery of services.
  • Demonstrated ability and experience in managing a large staff in a unionized, results-oriented environment.
  • Previous experience with quality assurance, continuous improvement and change management programs.

What We Offer

The City of Hamilton offers a competitive salary and benefits package, as well as opportunities for professional growth and development.

How to Apply

To apply for this exciting opportunity, please submit your resume and cover letter to [insert contact information].



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