Facility Operations Manager

2 months ago

Dauphin, Canada BGIS Full time

About BGIS

At BGIS, we are a leading provider of customized facility management and real estate services. Our team of over 6,500 professionals globally focuses on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses.

Our Services

We manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. Our services include operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio.

Job Summary

The Facility Manager is responsible for the day-to-day operations and budget management of a portfolio of facilities. This includes ensuring facility uptime objectives are met, creating and implementing annual facility management plans, and collaborating with relevant parties to evaluate capital assets and make recommendations for maintenance, repair, and replacement.

Key Responsibilities

  • Manage the operations and maintenance activities of a portfolio of facilities.
  • Ensure facility uptime objectives are met and the continued safe and reliable operations of the portfolio of facilities managed.
  • Create and implement annual facility management plans.
  • Collaborate with relevant parties to evaluate capital assets and make recommendations for maintenance, repair, and replacement.
  • Oversee maintenance and repair activities and performance of internal technicians and service providers.
  • Ensure all relevant documentations are captured within service maintenance databases.
  • Collaborate with relevant parties to optimize assigned portfolio and continuously create value for the client.
  • Responsible for meeting client obligations and resolving problems and/or conflicts.
  • Monitors service delivery performance against established metrics/key performance indicators.
  • Ensures compliance to all legislated, corporate, and industry-related requirements and guidelines.
  • Executes emergency preparedness, risk management, disaster recovery, and business continuity plans.
  • Acts as the focal point of contact and collaborates with Environmental, Health, Safety, and Security Team to ensure ongoing compliance with all health and safety-related legislation and requirements.
  • Develops and maintains effective relationships with clients and ensures ongoing client satisfaction.
  • Responsible for meeting budget for assigned portfolio and develops and manages budget for portfolio and project expenses.
  • Develops and executes project plans and related estimated costs and budget for assigned portfolio.

Requirements

  • Community college diploma.
  • 1 to 3 years of facility management work experience; or 3 to 5 years of facility-related work experience.
  • Facility operations and maintenance management abilities.
  • Proficiency with facility equipment and building systems.
  • Service delivery management abilities.
  • Budget management abilities.
  • Ability to influence, persuade, and negotiate to achieve desired outcome.
  • Client relationship management abilities.
  • Ability to lead and engage a team of individuals.
  • Vendor management abilities.
  • High degree of client service orientation and sense of urgency.
  • Project management abilities.
  • Emergency preparedness and business continuity planning and execution abilities.
  • Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible.
  • Knowledge of health and safety requirements. Possesses a high degree of safety mindset.
  • Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
  • Maintains current knowledge of and developing ability to implement facility management services best practices.
  • Knowledge of current building standards, code, and legislative requirements.

Licenses and/or Professional Accreditation

Working towards one or more of the following – preferred, with commitment to complete one or more of the following:

  • Certified Facility Manager through International Facility Management Association (IFMA).
  • Certified Property Manager through Institute of Real Estate Management.
  • Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI).
  • Real Property Administrator through Building Owners and Managers Institute (BOMI).

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