Patient Care Coordinator

6 days ago

Mississauga, Ontario, Canada Home and Community Care Support Services Full time

Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as a Healthcare Support Specialist. As a key member of our team, you will provide administrative support to our Care Coordinators, ensuring that patients receive prompt and effective customer service.

Key Responsibilities

  • Provide administrative support services to Care Coordinators, including processing new referrals, orders, and patient records.
  • Enter, update, and maintain patient data in our electronic database.
  • Answer telephone inquiries from patients, families, and service providers, and refer callers as appropriate.
  • Provide back-up support to other positions as required.

Requirements

  • A Grade 12 diploma (minimum)
  • 2+ years' related office experience
  • Accurate keyboarding/data-entry skills
  • Proficient with database software, MS Word, and Excel
  • Excellent organizational skills and ability to work with minimal supervision
  • Advanced multi-tasking skills, with the ability to meet performance and service goals
  • Exceptional interpersonal skills and ability to work as part of a team
  • Excellent oral and written communication skills, including strong listening skills

Preferred Qualifications

  • A college diploma in the health or social services field, or business/office administration
  • Familiarity with medical terminology and office administrative procedures
  • Knowledge of services provided by Home and Community Care Support Services
  • Ability to speak French or another second language

What We Offer

  • Attractive comprehensive compensation packages and benefits
  • Valuable development opportunities
  • Membership in a world-class defined benefit pension plan

About Us

We are Home and Community Care Support Services, a leading provider of healthcare services in Ontario. We partner with patients, caregivers, primary care providers, hospitals, and other healthcare organizations to deliver responsive, accessible, and integrated care.

Our Commitment

We are committed to a culture of equity, inclusion, diversity, and anti-racism. We welcome and encourage applications from all qualified applicants. Accommodations for persons with disabilities required during the recruitment process are available upon request.

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