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Patient Care Coordinator

2 months ago

Mississauga, Ontario, Canada KMH Cardiology Centres Inc. Full time
About KMH Cardiology Centres Inc.

We are a leading provider of high-quality healthcare services with a strong presence in the GTA and South Western Ontario region. Our organization is committed to delivering comprehensive, efficient, and cost-effective healthcare services with a focus on high-quality patient care.

The Role

We are seeking a highly skilled and experienced Patient Care Coordinator to join our team at KMH Cardiology Centres Inc. The successful candidate will be responsible for facilitating timely and high-quality care for patients attending our clinics.

Key Responsibilities:
  • Provide guidance, support, education, and advice to patients
  • Serve as a liaison between members of the multidisciplinary team and external service providers to ensure high standards of quality and optimal management of patient care outcomes
  • Coordinate in-clinic operations for physicians
  • Manage physician orders and tasks in a timely manner per Key Performance Indicator (KPI) guidelines
  • Respond to patient inquiries regarding clinical care within 24 business hours
  • Inform and educate patients about tests and procedures as requested by physicians
  • Process prescription renewal requests as directed by physicians in collaboration with administrative staff within 24 business hours
  • Liaise with external facilities on patient referrals on a timely basis
  • Meet established KPIs for the role
  • Utilize Tableau reports for daily workflow
  • Update patient records and documentation with clarity and accuracy
  • Collaborate with cross-functional teams and other KMH staff to assist with patient care
  • Foster a collegial, respectful clinic environment
Requirements:
  • Registered Practical Nurse (RPN) certification
  • BLS certification (preferred)
  • Nursing diploma (required)
  • Proven ability to work proficiently in a busy, fast-paced specialist clinic environment
  • Self-directed, detail-oriented, with the ability to multitask, establish priorities, and achieve objectives with minimal supervision
  • Similar experience in administration and a clinic setting is preferred
  • Strong knowledge of medical terminology
  • Excellent verbal and written communication skills
  • Proficiency in technology, including MS Office and EMR systems experience
  • Excellent time management and organizational skills
  • Effective analytical and problem-solving skills
  • Able to deal with sensitive information with a high degree of diplomacy
  • Team orientation
What We Offer:
  • Competitive hourly rate
  • Comprehensive benefits package
  • Work Perks
  • KMH Fit wellness initiatives
  • Opportunity for growth and professional development
How to Apply:

Please submit your current resume and cover letter to apply for this position.