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Director, Benefits Consulting, Client Partnerships Lead
2 months ago
Cowan Insurance Group is seeking a highly skilled Director, Benefits Consulting, Client Partnerships to join our team. As a key member of our organization, you will play a crucial role in ensuring the success of our client relationships.
Key Responsibilities- Develop and implement strategies to enhance the client experience and ensure client needs and expectations are met.
- Lead and manage a team of client service professionals by providing coaching and mentoring, setting goals, and evaluating performance.
- Analyze data and trends to enhance overall client service performance and identify opportunities for service improvement.
- Manage budgets for the client service team and keep abreast of industry trends to stay competitive.
- Provide subject matter expertise and updates regarding industry trends and guidance on complex topics.
- Work collaboratively with the Benefits & Pension Consulting senior management team and other lines of business within Cowan to implement new products and processes.
- Ensure escalated client and practice issues are dealt with efficiently.
- Bachelor's Degree or equivalent experience in a relevant field such as business or management.
- 5 years or more of benefits experience or equivalent, preferably in a benefits consulting or insurance setting.
- Experience in leading and motivating high-performance teams and culture.
- Knowledge of MS apps, including Word, Excel, and Outlook.
- Analytical and problem-solving skills with the ability to analyze complex data, identify patterns, and make informed decisions.
- Excellent written and verbal communication skills to interact with employees, stakeholders, and regulatory bodies.
- Superior organizational and time management skills with experience handling multiple priorities and requests.
- Highly focused with attention to detail and ability to collaborate well with others.
Cowan Insurance Group is a proud, independent, and Canadian-owned company with a rich history dating back to 1927. We offer a comprehensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions.
We are recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member. Our award-winning client-centric approach emphasizes innovation, excellence, and collaboration.
What We Offer- Competitive salary
- Comprehensive benefits plan on day one
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Hybrid work environment
