Executive Director of Pickleball Operations
3 weeks ago
About Us:
Dunpar Homes is a leading developer of residential communities, and we are seeking an experienced and dynamic Executive Director of Pickleball Operations to oversee the daily operations of our vibrant pickleball club.
Job Summary:
We are looking for a highly skilled and passionate individual to lead our pickleball operations, ensuring the smooth delivery of exceptional member experiences and driving the growth and success of the club.
Key Responsibilities:
- Operational Management:
- Oversee the day-to-day operations of the pickleball club, ensuring all facilities and equipment are well-maintained and in excellent working condition.
- Manage staffing levels, including hiring, training, and supervising staff members.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Member Relations:
- Provide exceptional customer service and build strong relationships with members.
- Address and resolve any member concerns or complaints promptly and professionally.
- Organize and oversee member events, tournaments, and social activities to enhance member engagement and satisfaction.
- Financial Management:
- Prepare and manage the club's budget, including overseeing expenses and revenue streams.
- Monitor financial performance, including membership fees, program revenues, and operational costs.
- Develop strategies to increase membership, maximize revenue, and achieve financial goals.
- Marketing and Promotion:
- Develop and execute marketing strategies to promote the club and attract new members.
- Manage social media accounts, website updates, and other marketing channels to enhance the club's visibility.
- Collaborate with local businesses and organizations to build partnerships and sponsorships.
- Program Development:
- Design and implement pickleball programs, leagues, and clinics to cater to various skill levels and age groups.
- Coordinate with instructors and coaches to deliver high-quality training and programming.
- Evaluate program success and make recommendations for improvements or new offerings.
- Facility Management:
- Ensure the facility is clean, safe, and welcoming at all times.
- Manage maintenance and repair needs, working with vendors and contractors as necessary.
- Oversee the scheduling of courts and ensure optimal use of facilities.
- Compliance and Safety:
- Ensure compliance with all local, state, and federal regulations, including health and safety standards.
- Develop and enforce safety protocols and procedures for staff and members.
Qualifications:
- Bachelor's degree in Sports Management, Business Administration, Hospitality, or a related field (or equivalent experience).
- Proven experience in a management role, preferably in a sports, recreational, or hospitality setting.
- Strong knowledge of pickleball and its rules, regulations, and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Office Suite and experience with club management software is a plus.
- Flexible schedule, including evenings and weekends, as required.
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