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Pickleball Club Operations Manager

2 months ago

Mississauga, Ontario, Canada Dunpar Homes Full time

{"Job Title": "General Manager, Rally Pickleball", "Job Summary": "We are seeking an experienced and dynamic General Manager to oversee the daily operations of our vibrant pickleball club. The ideal candidate will have a strong background in sports management or hospitality, excellent leadership skills, and a passion for pickleball. As the General Manager, you will be responsible for ensuring the smooth operation of the facility, delivering exceptional member experiences, and driving the growth and success of the club.", "Key Responsibilities": {"Operational Management": ["Oversee the day-to-day operations of the pickleball club, ensuring all facilities and equipment are well-maintained and in excellent working condition.", "Manage staffing levels, including hiring, training, and supervising staff members.", "Develop and implement operational policies and procedures to enhance efficiency and service quality.", "Ensure the facility is clean, safe, and welcoming at all times.", "Manage maintenance and repair needs, working with vendors and contractors as necessary.", "Oversee the scheduling of courts and ensure optimal use of facilities.", "Ensure compliance with all local, state, and federal regulations, including health and safety standards.", "Develop and enforce safety protocols and procedures for staff and members."]}, "Member Relations": ["Provide exceptional customer service and build strong relationships with members.", "Address and resolve any member concerns or complaints promptly and professionally.", "Organize and oversee member events, tournaments, and social activities to enhance member engagement and satisfaction."], "Financial Management": ["Prepare and manage the club's budget, including overseeing expenses and revenue streams.", "Monitor financial performance, including membership fees, program revenues, and operational costs.", "Develop strategies to increase membership, maximize revenue, and achieve financial goals."], "Marketing and Promotion": ["Develop and execute marketing strategies to promote the club and attract new members.", "Manage social media accounts, website updates, and other marketing channels to enhance the club's visibility.", "Collaborate with local businesses and organizations to build partnerships and sponsorships."], "Program Development": ["Design and implement pickleball programs, leagues, and clinics to cater to various skill levels and age groups.", "Coordinate with instructors and coaches to deliver high-quality training and programming.", "Evaluate program success and make recommendations for improvements or new offerings."]}, "Qualifications": ["Bachelor's degree in Sports Management, Business Administration, Hospitality, or a related field (or equivalent experience).", "Proven experience in a management role, preferably in a sports, recreational, or hospitality setting.", "Strong knowledge of pickleball and its rules, regulations, and best practices.", "Excellent leadership, communication, and interpersonal skills.", "Ability to manage multiple tasks and prioritize effectively.", "Proficiency in Microsoft Office Suite and experience with club management software is a plus.", "Flexible schedule, including evenings and weekends, as required."]}