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Content Solutions Specialist

2 months ago

St John's, Newfoundland and Labrador, Canada Innovatia Full time

Job Summary

Innovatia Content Solutions is a leading provider of content solutions, specializing in the Information Technology, Telecommunications, and Energy sectors. With over 20 years of experience, we deliver enterprise content solutions that address business challenges and meet the needs of end users. Our services include learning and documentation solutions, content development and management, customized eLearning development, and content strategy and architecture services.

About the Role

We are seeking a motivated and passionate Senior Technical Writer to join our team. As a self-starter, you will excel at creating, improving, and shaping an ever-evolving content development environment. You will be an expert collaborator, producing high-quality content formats and bringing innovative ideas to improve processes for content delivery.

Key Responsibilities

  • Analyze source content to ensure accuracy and effectiveness
  • Design information for conciseness, eliminating non-essential content
  • Organize and facilitate Working Sessions and Review Sessions with Subject Matter Experts (SMEs), ensuring focus and timely results
  • Interface directly with multiple stakeholders within the client base
  • Manage multiple information assets and delivery schedules in a dynamic environment
  • Adhere to Quality Assurance practices prior to distributing information assets to clients

Requirements

  • Post-secondary degree or diploma in Technical Communications, Library and Information Science, Computer Science, Information Sciences, English, or Journalism
  • 7+ years of experience developing content for various industries
  • Comfortable with software applications and technology, especially database concepts
  • Demonstrated structured writing competencies
  • Strong leadership and customer-facing skills
  • Experience working with remote team members, leveraging best practices, and enabling technologies
  • Strong customer-facing written and verbal communication skills
  • Proficiency in a variety of PC tools and applications, such as Confluence, JIRA, Teams, Webex, and standard office tools
  • Ability to work under pressure and meet aggressive timelines
  • Professional consulting skills and business acumen to interact with clients and SMEs
  • Ability to identify risks, impacts, and mitigation strategies, and to clearly communicate such to the Senior Lead Writer or Project Managers
  • Experience writing for telecommunications, cloud, and networking sectors is considered an asset

What We Offer

As a Senior Technical Writer at Innovatia, you will have the opportunity to work with a diverse range of clients and projects, developing your skills and expertise in content development and management. You will be part of a dynamic and fast-paced team, with a culture that values innovation, collaboration, and customer satisfaction.