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Customer Service Team Lead

1 month ago

Winnipeg, Manitoba, Canada Golf-square Inc. Full time

About the Role:

We are seeking a highly skilled Customer Service Supervisor to join our team at Golf-square Inc. As a key member of our customer service team, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of support.

Key Responsibilities:

  • Authorize payments by cheque
  • Order merchandise
  • Establish work schedules
  • Sell merchandise
  • Prepare reports on sales volumes, merchandising and personnel matters
  • Resolve issues that may arise, including customer requests, complaints and supply shortages
  • Supervise and co-ordinate activities of workers
  • Conduct performance reviews

Requirements:

  • Secondary (high) school graduation certificate
  • 1 year to less than 2 years of experience

Work Environment:

  • Permanent position
  • 30 to 40 hours per week
  • English language