Customer Experience Team Lead

2 weeks ago


Winnipeg, Manitoba, Canada Foot Locker Full time
Leadership Role

We are seeking a highly motivated and experienced individual to join our team as a Customer Experience Team Lead. As a key member of our leadership team, you will be responsible for driving sales and maximizing profit goals for a specific store. Your primary focus will be on developing and implementing strategies to enhance customer satisfaction and loyalty.

Key Responsibilities:
  • Develop and execute sales and service strategies to drive customer satisfaction and loyalty
  • Lead and motivate a high-performing team to achieve sales and service goals
  • Collaborate with store leadership to deliver operational, visual, and merchandising expectations
  • Act as a partner between customers, sales associates, and store leadership
Qualifications
  • Proven leadership experience in a customer-facing sales setting
  • Strong communication and interpersonal skills
  • Ability to analyze sales data and make informed business decisions
  • Flexibility to work a variety of shifts, including nights, weekends, and holidays
Benefits
  • 30-50% Employee Discount
  • Paid Time Off
  • Life, Medical, and Dental Coverage
  • Defined Contribution Plan
  • Stock Purchase Plan
  • Development and Advancement Opportunities


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