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Support Specialist

1 month ago

Kitchener, Ontario, Canada D2L Full time

About This Role

As a Support Specialist at D2L, you'll play a vital role in ensuring our customers have a seamless and positive experience with our learning platform. You'll be the first point of contact for users encountering technical issues or needing guidance, providing prompt and effective solutions to keep them on track.

What You'll Do

  • Provide exceptional customer service by responding to inquiries via email, phone, and chat.
  • Troubleshoot technical issues and guide users through resolution steps.
  • Document customer interactions and maintain accurate records in our support system.
  • Collaborate with internal teams to escalate complex issues and identify areas for improvement.
  • Contribute to the development of knowledge base articles and training materials.

What You'll Bring

  • A passion for helping others and a commitment to delivering outstanding customer experiences.
  • Strong problem-solving skills and the ability to think critically to resolve technical challenges.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Proficiency with computer systems and software applications.
  • Experience working in a customer-facing role is an asset.

Education Recommendations

  • Bachelor's degree in Computer Science or equivalent technical experience.

Don't meet every single requirement? We strongly encourage you to still apply. At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop.