Student Services Coordinator

1 week ago

Burnaby, British Columbia, Canada British Columbia Institute of Technology Full time
{"Responsibilities": "

Position Summary

BCIT’s Registrar’s Office is seeking a regular, full-time (1.0 FTE) Student Services Coordinator in the area of Registration Operations. This position provides support to the Supervisor in the daily operation of the Student Information and Enrolment Services Department. Responsibilities include processing class cancellations and course changes, statistical reporting relating to Service Standards, Quality Assurance, Intelliresponse, auditing course information for various publications, liaison with Student Services departments such as Program Advising and Enrolment Management, providing support for the Banner Access and Cisco systems, reconciling and auditing financing processes and procedures relating to BCIT policy 2300. This position may act for the Supervisor when he/she is absent and back up other Registration Specialists when they are absent.", "Duties and Responsibilities": "

  • Develop and implement processes and procedures to enhance departmental efficiencies
  • Respond to inquiries internally and externally regarding BCIT by mail, electronically, telephone, fax, and in person
  • Register, deregister and maintain student courses, provide information on courses and programs, detail the availability of courses and eligibility requirements
  • Assist in the training and development of employees, and answer questions and provide guidance on the processes and procedures used for dealing with internal and external customers
  • Provide accurate and up to date information to students, prospective students and staff by answering inquiries on courses, programs and services
  • Answer inquiries on refund policies and procedures for full and part time fees
  • Ensure accuracy of course information received and distribute to appropriate staff
  • Book appointments for Program Advisors using automated scheduling software
  • Take on special projects as assigned by supervisor
  • Take and distribute team meeting minutes
  • Prepare regular Cognos reporting to monitor and follow up on departmental requirements and standards
", "Registration and Statistical": "
  • Work with Program Assistants in the Schools to verify and update course information on Banner
  • Collect and maintain relevant statistical information for the department including Symposium statistics
  • Receive and process all email authorizations, course changes and cancellations
  • Work with key areas, such as Student Records, Admissions and Finance to adhere and communicate BCIT policy regarding registration, dropping and transferring of students
  • Oversee the Records Management of the department
  • Liaise with program areas and register students into Industry Services courses
  • Responsible for the coordination and registration of block registrants
", "Qualifications": "

The qualifications section for this position was developed using the approved job evaluation plan, agreed to between the BCGEU and BCIT. The qualifications represent the minimum qualifications required in the future (i.e. to be reflected in job postings) and do not reflect the incumbent’s existing qualifications.

  • Grade 12 plus completion of up to one year post secondary training in Business or Computer Systems, which includes computerized office and business applications.
  • Two years general work experience in a Registrar’s office plus one year’s working experience in a similar position which includes lead-hand responsibilities.
  • Must have extensive experience in an automated student registration system (which includes working knowledge of Banner and an automated telephone system). MS Office Applications.
  • Strong communication and interpersonal skills.
  • Minimum of 60 wpm.
  • Proven ability to implement priority planning and problem solving skills while maintaining the highest level of customer service.
", "Benefits": "

BCIT values diverse experiences, ideas, cultures and perspectives and is committed to fostering a diverse and inclusive workplace. As an equal opportunity employer, we encourage applications from members of all groups experiencing barriers to equity.

", "Additional Information": "

BCIT’s campuses are located on the unceded traditional territories of the Coast Salish Nations of xwmöthkwéyèm (Musqueam), S˜kẃw˜wḿsh (Squamish), and sél̩ilwətál (Tsleil-Waututh).

", "About BCIT": "

The British Columbia Institute of Technology is a public polytechnic institution that provides career-focused education and training to students across British Columbia.

", "Why Work at BCIT": "

BCIT offers a range of benefits and perks to our employees, including competitive pay, minimum fifteen days of vacation, competitive employer-paid extended health and dental plan, defined benefit pension plan, flexible hybrid work arrangements, professional development funds and resources, access to most BCIT Flexible Learning courses free of charge, Wellness and Employee Assistance programs.

", "Application Information": "

Please note that all applications must be submitted via the careers page portal. Email applications will not be accepted.

", "BCIT’s Commitment to Diversity and Inclusion": "

BCIT values diverse experiences, ideas, cultures and perspectives and is committed to fostering a diverse and inclusive workplace.

", "Contact Information": "

Please contact RecruitmentAssistant@bcit.ca for accessibility accommodations during any part of the application or hiring process.

"}

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