Retail Store Manager

4 days ago


Mississauga, Ontario, Canada Sportchek Full time

About the Role:

The Assistant Store Manager is a key member of our leadership team, responsible for supporting the Store Manager and store teams in executing operational directives.

This involves ensuring optimal customer experiences, maximizing sales, managing expenses, maintaining store presentation, and protecting company assets.

Key Responsibilities:

  1. Provide leadership and motivation to team members through recognition programs, store contests, and customer feedback.

  2. Mentor and develop team members, influencing continuous growth and exemplifying our leadership brand.

  3. Communicate effectively with the team, leading huddles, meetings, and coaching sessions, and keeping them informed about important information.

  4. Develop and lead recruitment and hiring strategies for the store, ensuring a complete team.

Operations:

  • Ensure execution of PartSource visual compliance standards, store maintenance, and pricing standards.

  • Deliver annual corporate shrink targets through team education, enforcement of loss prevention and audit standards, and rigid inventory control.

  • Support overall store and equipment maintenance, using fleet management systems, driver compliance, and relevant certifications.

  • Create efficient store weekly scheduling for sales and support functions.

Customer Service:

  • Promote a positive customer experience, developing relationships and providing mentorship to team members.

  • Support the commercial sales team with customer service assistance.

  • Lead execution of the customer experience and resolve customer concerns.

Training and Development:

  • Coach and develop store and management teams through setting expectations, communication, coaching, feedback, and ongoing support.

  • Create development plans and conduct annual appraisals for management team members, addressing performance gaps.

  • Ensure required training is completed within timeframes and hold team members accountable.

Requirements:

  • A minimum of 4 years of retail experience, with 12-24 months in a leadership role.

  • Fundamental computer skills are an asset.

  • Possession of a valid driver's license is an asset.

  • Automotive training or certification is an asset.



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