Automotive Estimator

2 weeks ago

Victoria, British Columbia, Canada Craftsman Collision Full time
About the Role

We are seeking a skilled Automotive Estimator to join our team at Craftsman Collision. As an Estimator, you will play a critical role in ensuring exceptional customer service and sales by working closely with our front office team.

Key Responsibilities
  • Customer Service: Provide the highest levels of customer service, both internally and externally, with the goal of continuously improving the customer experience.
  • Estimate Preparation: Determine customer needs, including estimate, repair booking, and transportation requirements, and prepare accurate estimates using Mitchell, Audatex, and ALLDATA software.
  • Repair Coordination: Book estimate appointments over the phone, provide prompt service to walk-in customers, and inspect and review vehicles for damage to provide an estimate.
  • Sales and Marketing: Identify and capitalize on opportunities for sales, and work with the Shop Manager to ensure that operations are compliant with all provincial and national regulatory standards.
  • Team Collaboration: Work with the front office team to ensure exceptional customer service and sales, and support compliance with internal policies, procedures, and guidelines.
Requirements
  • Experience: Minimum of 1 year of relevant experience in a fast-paced, team-oriented environment.
  • Education: Post-secondary degree or diploma in a related field preferred; a combination of education and relevant experience will also be considered.
  • Skills: Strong verbal, written, and listening skills, with a well-defined sense of diplomacy, including negotiation and conflict resolution skills.
  • Technical Skills: Proficient in Outlook, with the ability and willingness to learn new applications, and experience with Mitchell Estimating, Audatex, and ALLDATA software an asset.
  • Personal Qualities: Proactive, detailed, and organized, with a demonstrated desire and aptitude for learning and development.
What We Offer

When you're part of the Craftsman Collision team, you get valuable perks like extended health, professional development, certified training, and more.

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