Business Operations Specialist
1 month ago
WestJet is seeking a highly analytical Business Operations Specialist to contribute to the Disruption Management Program. This critical role involves analyzing data, identifying trends, and delivering actionable insights to drive strategic initiatives that enhance the guest experience, improve operational efficiency, and support frontline teams.
Key Responsibilities:
Data Analysis: Collect, analyze, and interpret data to uncover trends and insights that can drive improvements in disruption management.
Process Optimization: Collaborate with cross-functional teams to streamline and enhance processes, ensuring a more efficient response to disruptions.
Stakeholder Engagement: Partner with key stakeholders to gather, document, and evaluate requirements, ensuring all voices are heard and aligned in the pursuit of innovation.
Project Support: Provide critical analytical support for disruption management projects, guiding data-driven decision-making at every step.
Performance Metrics: Develop and track key performance indicators (KPIs) to measure the success of disruption management strategies.
Requirements:
Bachelor's degree or Diploma in a related field preferred.
Proven experience as a Business Analyst, ideally in disruption management or operations within the airline industry.
Strong analytical skills with the ability to interpret complex data and develop actionable insights.
Excellent communication and interpersonal skills, with a talent for translating technical information into clear, accessible language.
Experience with process improvement and project support.
Hands-on experience with data analysis tools and software.
Ability to communicate technical or complex subject matter in easy-to-understand language.
Ability to thrive in a fast-paced environment, managing multiple priorities with flexibility.
Familiarity with Irregular Operations (IROP) processes and airline operations is a strong asset.
The Benefits of Working at WestJet:
WestJet offers a competitive total rewards package, including a fun and friendly culture, travel privileges, and savings and benefit programs that are flexible to meet your specific needs.
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