Operations Manager
2 days ago
We are seeking a highly skilled and experienced Operations Manager to join our team at TalentFinity Recruitment. As an Operations Manager, you will be responsible for cultivating customer experience and relations, achieving key performance indicators, and providing leadership and team support.
Key Responsibilities:- Cultivating Customer Experience and Relations: Foster positive customer service interactions to enhance the overall shopping experience, increase basket size, encourage repeat business, and boost customer foot traffic.
- Achieving Key Performance Indicators (KPIs): Deliver results in critical areas such as sales, profitability, costing, customer footfall, basket size, and safety standards.
- Providing Leadership and Team Support: Offer guidance and leadership to the team by providing coaching, training, and direction on daily priorities and essential tasks. Ensure adherence to standards and follow up to confirm completion.
- Managing Team Operations: Oversee hiring processes, conduct training sessions, create schedules, lead performance evaluations, and, if necessary, manage disciplinary procedures. Identify talent within the team and foster employee development opportunities.
- Maintaining Operational Excellence: Demonstrate comprehensive knowledge of all store operations and implement strategies to ensure compliance with health and safety protocols, optimal merchandising practices, cleanliness standards, and overall store presentation.
- Implementing Inventory Controls: Establish and enforce proper inventory management practices to minimize shrinkage and maximize inventory compliance.
- Managing Store Costs: Monitor and control expenses throughout the store to ensure efficient cost management and profitability.
- Promoting Positive Interactions: Interact with others in a respectful and accepting manner, maintain a positive attitude even in challenging situations, utilize de-escalation techniques as necessary, and serve as a role model for organizational values.
- Collaborating with Head Office Departments: Work closely with various departments at the head office, including Human Resources, Finance, Supply Chain, and Marketing, to ensure alignment with company goals and objectives.
- Education: Completion of College or University Degree or Diploma (Ideally in a business, marketing or related field).
- Experience: Ideally 3+ years of cumulative experience in a related environment – where leadership, operational and relationship management skills were demonstrated and developed.
- Industry Experience: Experience in the food service / wholesale industry (B2B) strongly preferred.
- Computer Skills: Strong overall computer skills – comfortable with Microsoft Office Suite (Excel, Word, etc.), Warehouse Management and Point of Sales systems.
- Operations Management: Able to maintain consistent oversight of store functions, delegating and following up with staff to ensure efficiency and performance is optimized and company standards upheld.
- Customer / Sales Focus: Demonstrated ability to facilitate a customer-centric environment - driving sales by delivering attentive service, personalized interactions, and proactive problem-solving to ensure customer satisfaction and loyalty.
- Type of Role: Full-time permanent – 44 hours (6 days) /week
- Store Hours: Mon-Fri 8:30am – 5:30pm, weekends reduced hours.
- Travel: Occasional travel to head office for management meetings/training or assistance at other A1 locations.
Compensation: Salary, health & dental benefits, annual performance based bonus.
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