Coastal Stations Supervisor
2 weeks ago
Air Borealis, a leading airline in the region, is seeking a highly skilled and experienced Coastal Stations Supervisor to join our team in Labrador. As a key member of our operations team, you will be responsible for overseeing the daily activities of our coastal stations, ensuring seamless customer service and efficient operations.
Key Responsibilities- Supervise and Direct a team of Customer Service Representatives in the North and South Coast Air Borealis Stations, providing guidance and support to ensure exceptional customer service.
- Plan and Adjust work schedules and assign duties to meet customer demands and operational requirements, ensuring optimal resource allocation.
- Establish and Maintain high standards of customer service and efficient functionality for each station, driving continuous improvement and excellence.
- Identify and Overcome internal challenges and obstacles, leveraging creative and strategic thinking to drive business growth and success.
- Ensure Sufficient Staffing levels for efficient and effective operations, managing workforce planning and scheduling.
- Provide Coaching and Mentoring to staff members, conducting probationary and performance evaluations to ensure employee development and growth.
- Monitor Departmental Performance, tracking key metrics such as OTP and customer service levels to ensure company standards are met and exceeded.
- Ensure Compliance with Air Borealis Tariffs and regulatory requirements, maintaining a strong focus on compliance and risk management.
- Interact with Passengers and counter agents at Gate 3, ensuring customer needs are met and exceeded.
- Analyze Customer Data, identifying trends and insights to inform business decisions and drive customer satisfaction.
- Assist with Air Borealis Reservations, monitoring waitlisted traffic and ensuring sufficient capacity for demand.
- Verify Data Accuracy in the Reservation system, ensuring data integrity and quality.
- Oversee Daily Sales Reports for Coastal Stations, including daily bank runs and financial management.
- Ensure OHS Inspections are completed in a timely manner, maintaining a strong focus on safety and compliance.
- Provide Tools and Resources to coastal agents, ensuring they have the necessary support to complete their jobs effectively.
- Participate in Company Events throughout Labrador, fostering a strong sense of community and teamwork.
- Minimum of three (3) to five (5) years' experience as a Customer Service Representative or equivalent time in a Supervisory role.
- Possess a high level of professionalism and dedication to customer service excellence.
- Proficient in Microsoft Office Suite of Products.
- Embrace personal accountability and responsibility.
- Must possess strong organizational and decision-making skills.
- Ability to manage multiple tasks while prioritizing and managing tight deadlines.
- Excellent verbal and written communication skills.
Air Borealis is a leading airline in the region, committed to providing sustainable air transportation that respects the community, the environment, and the people of the North. We offer a comprehensive benefits package, including health benefits, pension plan, and employee stock purchase plan. We are an equal opportunities employer, committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion.
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Coastal Stations Supervisor
4 days ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Aerospace Full timeCoastal Stations SupervisorAt Air Borealis, we are seeking a highly skilled and experienced Coastal Stations Supervisor to oversee the daily operations of our North and South Coast Air Borealis Stations. As a key member of our team, you will be responsible for providing supervision and direction to our Customer Service Representatives, ensuring high...
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Coastal Stations Supervisor
4 days ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Aerospace Full timeCoastal Stations SupervisorAt Air Borealis, we are seeking a highly skilled and experienced Coastal Stations Supervisor to oversee the daily operations of our North and South Coast Air Borealis Stations. As a key member of our team, you will be responsible for providing supervision and direction to our Customer Service Representatives, ensuring high...
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Coastal Stations Supervisor
1 week ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Aerospace Full timeCoastal Stations SupervisorAt Air Borealis, we are seeking a highly skilled and experienced Coastal Stations Supervisor to oversee the daily operations of our North and South Coast Air Borealis Stations. As a key member of our team, you will be responsible for providing supervision and direction to our Customer Service Representatives, ensuring high...
-
Coastal Stations Supervisor
1 week ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Aerospace Full timeCoastal Stations SupervisorAt Air Borealis, we are seeking a highly skilled and experienced Coastal Stations Supervisor to oversee the daily operations of our North and South Coast Air Borealis Stations. As a key member of our team, you will be responsible for providing supervision and direction to our Customer Service Representatives, ensuring high...
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Coastal Stations Supervisor
2 weeks ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Airlines Full timeCoastal Stations Supervisor Coastal Stations Supervisor Air Borealis is seeking a highly skilled and experienced Coastal Stations Supervisor to join our team in Goose Bay, NL. As a key member of our team, you will be responsible for providing supervision and direction to our Customer Service Representatives in the North and South Coast Air Borealis...
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Coastal Stations Supervisor
6 days ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada Air Borealis Full timeAir Borealis is seeking a Coastal Stations Supervisor to oversee daily operations in Goose Bay, NL. **Job Summary:** Air Borealis is looking for a seasoned professional to lead the Coastal Stations team, ensuring exceptional customer service, efficient operations, and adherence to company standards. **Responsibilities:** * Supervise and direct Customer...
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Coastal Stations Supervisor
7 days ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada Air Borealis Full timeAir Borealis was born of a partnership between PAL Airlines and the Innu and Inuit of Labrador to bring more travel options to the people of Labrador and Quebec's Lower North Shore. The company is dedicated to providing sustainable air transportation that respects the community, the environment, and the people of the North. Air Borealis is currently seeking...
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Coastal Stations Supervisor
1 month ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Airlines Full timeAir Borealis was born of a partnership between PAL Airlines and the Innu and Inuit of Labrador to bring more travel options to the people of Labrador and Quebec's Lower North Shore. The company is dedicated to providing sustainable air transportation that respects the community, the environment, and the people of the North. Air Borealis is currently seeking...
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Coastal Stations Supervisor
2 weeks ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Airlines Full timeAbout the RoleAir Borealis, a leading provider of air transportation services, is seeking a highly skilled and experienced Coastal Stations Supervisor to join our team in Labrador. As a key member of our operations team, you will be responsible for overseeing the daily activities of our coastal stations, ensuring seamless customer service and efficient...
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Coastal Stations Supervisor
2 weeks ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Airlines Full timeAbout the RoleAir Borealis, a leading provider of air transportation services, is seeking a highly skilled and experienced Coastal Stations Supervisor to join our team in Labrador. As a key member of our operations team, you will be responsible for overseeing the daily activities of our coastal stations, ensuring seamless customer service and efficient...
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Coastal Stations Supervisor
2 weeks ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Airlines Full timeAbout the RoleAir Borealis, a leading provider of air transportation services, is seeking a highly skilled and experienced Coastal Stations Supervisor to join our team in Labrador. As a key member of our operations team, you will be responsible for overseeing the daily activities of our coastal stations, ensuring seamless customer service and efficient...
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Coastal Operations Supervisor
1 month ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Aerospace Full timeAbout PAL Aerospace: PAL Aerospace is a leader in providing innovative aviation solutions, dedicated to serving the communities in the North with respect for the environment and local cultures. Position Overview: We are currently seeking a Coastal Stations Supervisor to oversee our operations in the coastal regions. Key Responsibilities: Supervise and guide...
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Coastal Operations Supervisor
1 month ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Aerospace Full timePAL Aerospace is a leader in providing innovative air transportation solutions that respect the community and environment. We are currently in search of a Coastal Stations Supervisor to oversee our operations. Key Responsibilities: Supervise and guide Customer Service Representatives across various Coastal Stations. Organize and modify work...
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Coastal Operations Supervisor
1 month ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Aerospace Full timePAL Aerospace is a company committed to providing exceptional air transportation services that respect the communities and environments we serve. We are currently looking for a Coastal Stations Supervisor to oversee our operations. Key Responsibilities: Supervise and guide Customer Service Representatives at various Coastal Stations.Organize and modify work...
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Airline Operations Supervisor
2 weeks ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Aerospace Full timeJob Summary:We are seeking a highly skilled and experienced Coastal Stations Supervisor to join our team at PAL Aerospace. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our coastal stations, ensuring seamless customer service and efficient operations.Key Responsibilities:Supervise and direct...
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Airline Operations Supervisor
2 weeks ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Aerospace Full timeJob Summary:We are seeking a highly skilled and experienced Coastal Stations Supervisor to join our team at PAL Aerospace. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our coastal stations, ensuring seamless customer service and efficient operations.Key Responsibilities:Supervise and direct...
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Customer Service Team Lead
2 weeks ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Aerospace Full timeJob Summary:We are seeking a highly skilled and experienced Coastal Stations Supervisor to join our team at PAL Aerospace. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our coastal stations, ensuring seamless customer service and efficient operations.Key Responsibilities:Supervise and direct...
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Customer Service Team Lead
2 weeks ago
Happy Valley-Goose Bay, Newfoundland and Labrador, Canada PAL Aerospace Full timeJob Summary:We are seeking a highly skilled and experienced Coastal Stations Supervisor to join our team at PAL Aerospace. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our coastal stations, ensuring seamless customer service and efficient operations.Key Responsibilities:Supervise and direct...
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Coastal Stations Supervisor
1 month ago
Happy Valley-Goose Bay, Canada PAL Aerospace Full timeAir Borealis was born of a partnership between PAL Airlines and the Innu and Inuit of Labrador to bring more travel options to the people of Labrador and Quebec’s Lower North Shore. The company is dedicated to providing sustainable air transportation that respects the community, the environment, and the people of the North. Air Borealis is ...
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Coastal Stations Supervisor
1 month ago
Happy Valley-Goose Bay, Canada PAL Airlines Full timeAir Borealis was born of a partnership between PAL Airlines and the Innu and Inuit of Labrador to bring more travel options to the people of Labrador and Quebec's Lower North Shore. The company is dedicated to providing sustainable air transportation that respects the community, the environment, and the people of the North. Air Borealis is currently seeking...
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Coastal Stations Supervisor
1 week ago
Happy Valley-Goose Bay, Canada Air Borealis Full timeAir Borealis was born of a partnership between PAL Airlines and the Innu and Inuit of Labrador to bring more travel options to the people of Labrador and Quebec's Lower North Shore. The company is dedicated to providing sustainable air transportation that respects the community, the environment, and the people of the North. Air Borealis is currently seeking...
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