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Coastal Stations Supervisor

2 months ago

Happy ValleyGoose Bay, Newfoundland and Labrador, Canada PAL Aerospace Full time
Coastal Stations Supervisor

At Air Borealis, we are seeking a highly skilled and experienced Coastal Stations Supervisor to oversee the daily operations of our North and South Coast Air Borealis Stations. As a key member of our team, you will be responsible for providing supervision and direction to our Customer Service Representatives, ensuring high standards of customer service and efficient functionality for each station.

Key Responsibilities:
  • Supervise and direct Customer Service Representatives to ensure excellent customer service and efficient station operations.
  • Plan and adjust work schedules to meet customer demands and operational requirements.
  • Establish and maintain high standards of customer service and efficient functionality for each station.
  • Identify key issues and develop creative solutions to overcome internal challenges or obstacles.
  • Ensure sufficient staffing levels for efficient and effective operations.
  • Provide coaching and mentoring to staff members, conduct probationary and performance evaluations.
  • Monitor departmental performance, including OTP and customer service levels, to ensure company standards are being met and exceeded.
  • Ensure compliance with Air Borealis Tariffs.
  • Interact with passengers and counter agents to ensure customer needs are met.
  • Complete analysis on collected customer-related data and identify trends.
  • Assist with Air Borealis reservations, including monitoring waitlisted traffic to ensure sufficient capacity for demand.
  • Verify data in Reservation system is accurate.
  • Oversee Daily Sales Reports for Coastal Stations, including daily bank runs.
  • Ensure monthly OHS inspections are completed in a timely manner.
  • Ensure coastal agents have the required tools to complete their jobs.
  • Participate in annual coastal visits to all stations and company events throughout Labrador.
Requirements:
  • Minimum of three to five years' experience as a Customer Service Representative or equivalent time in a Supervisory role.
  • High level of professionalism and dedication to customer service excellence.
  • Proficient in Microsoft Office Suite of Products.
  • Embrace personal accountability and responsibility.
  • Strong organizational and decision-making skills.
  • Ability to manage multiple tasks while prioritizing and managing tight deadlines.
  • Excellent verbal and written communication skills.
What We Offer:
  • Comprehensive health benefits, including medical, dental, vision, and life insurance.
  • Defined Contribution Pension Plan.
  • Employee Stock Purchase Plan.
  • Personal travel privileges with PAL and interline agreements with multiple airlines.
  • Employee Tuition Assistance Program.
  • Employee and Family Assistance Programs.