IT Support Specialist

1 month ago


Moncton, New Brunswick, Canada PeopleToGo Full time
Job Title: Deskside Support Level 2

Position: Deskside Support/Help Desk/Field Service Technician


Location: Moncton, New Brunswick


Type: Full-Time/Part-Time or Per Project



Responsibilities:
  • Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers.
  • Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
  • Handle software installation/support/upgrades.
  • Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues.
  • Provide 2nd level Help Desk support.
  • Perform basic LAN and internetworking related activities.
  • Handle bench repairs (depot service) & remedial maintenance.
  • Respond/update/close calls from National Dispatch/Call Management Center.
  • Communicate with customers to diagnose problem, establish E.T.A., and parts requirements.

Requirements:
  • 3-5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities.
  • 3-5 years of deskside support experience.
  • 3-5 years of break-fix experience.
  • Strong internetworking and troubleshooting skills.
  • A+ certification & at least one certification from either Cisco or Microsoft.
  • May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
  • Must be a self-starter and have the ability to manage multiple tasks.
  • Can act in a Team Lead capacity.
  • Exceptional customer service skills.
  • Good communication skills.
  • Ability to work independently or as part of a team.
  • Ability to complete tasks effectively with minimal supervision.
  • Must be available to work flexible work schedules.
  • Must have a minimum of a Diploma from a recognized IT program.

Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.


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