IT Support Specialist
1 month ago
Position: Deskside Support/Help Desk/Field Service Technician
Location: Moncton, New Brunswick
Type: Full-Time/Part-Time or Per Project
Responsibilities:
- Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers.
- Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hardware roll-outs, refreshes, and other hardware deployment related activities on PCs, laptops, printers, POS devices, etc.
- Handle software installation/support/upgrades.
- Perform intermediate-to-advanced deskside support services installing and troubleshooting hardware, software, and network related issues.
- Provide 2nd level Help Desk support.
- Perform basic LAN and internetworking related activities.
- Handle bench repairs (depot service) & remedial maintenance.
- Respond/update/close calls from National Dispatch/Call Management Center.
- Communicate with customers to diagnose problem, establish E.T.A., and parts requirements.
Requirements:
- 3-5 years of IMAC experience doing hardware roll-outs, refreshes, and other deployment related activities.
- 3-5 years of deskside support experience.
- 3-5 years of break-fix experience.
- Strong internetworking and troubleshooting skills.
- A+ certification & at least one certification from either Cisco or Microsoft.
- May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP).
- Must be a self-starter and have the ability to manage multiple tasks.
- Can act in a Team Lead capacity.
- Exceptional customer service skills.
- Good communication skills.
- Ability to work independently or as part of a team.
- Ability to complete tasks effectively with minimal supervision.
- Must be available to work flexible work schedules.
- Must have a minimum of a Diploma from a recognized IT program.
Interested individuals should apply directly with a copy of their most recent resume and daytime contact information.
Apply Now
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