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Hotel Front Desk Clerk

1 month ago

Vancouver, British Columbia, Canada Best Western Hotel Full time
Job Title: Hotel Front Desk Clerk

We are seeking a highly organized and customer-focused Hotel Front Desk Clerk to join our team at Best Western Hotel.

Key Responsibilities:
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process group arrivals and departures, ensuring seamless check-in and check-out experiences.
  • Take, cancel, and change room reservations as needed, maintaining accurate records.
  • Provide guests with information on hotel facilities and services, as well as recommendations for local points of interest.
  • Process guests' departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring optimal room utilization.
  • Follow emergency and safety procedures, prioritizing guest safety and well-being.
  • Perform various clerical duties, including faxing, filing, and photocopying, as required.
  • Answer telephone calls and relay messages to guests and staff, providing exceptional customer service.
  • Assist guests with special needs, ensuring their comfort and satisfaction.
  • Contact guests to deliver requested wake-up calls, demonstrating attention to detail and a commitment to guest satisfaction.
Requirements:
  • Experience in a similar role is an asset, but not required.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
  • Proficiency in English, with the ability to communicate effectively with guests and staff.
  • Availability to work 40 hours per week, with flexibility to work varied shifts, including evenings and weekends.