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Tour Guide Ambassador

2 months ago


Edmonton, Alberta, Canada FLYRO Full time
Job Summary

FLYRO is seeking a skilled Tour Guide to join our team and provide exceptional experiences for our clients. As a Tour Guide, you will be responsible for leading guided tours of museums, gallery exhibitions, and historical, heritage, and other sites, while also providing information and answering inquiries.

Key Responsibilities
  • Confirm Transportation and Accommodation Reservations: Ensure that all transportation and accommodation arrangements are in place for our clients.
  • Collect Administration or Entrance Fees: Collect fees for administration or entrance to various sites and attractions.
  • Coordinate Recreation Activities: Plan and coordinate recreation activities for our clients, including cultural events and excursions.
  • Resolve Itinerary and Other Problems: Troubleshoot and resolve any issues that may arise during the tour, including itinerary changes or other problems.
  • Assist Clients with Check-in Procedures: Assist clients with check-in procedures for accommodation and/or transportation.
  • Coordinate Activities with Local Tour Guides: Work with local tour guides or leaders of performance groups to coordinate activities and ensure a smooth experience for our clients.
  • Provide Information on Tipping Customs and Other Details: Provide information on tipping customs, currency exchange rates, metric conversion, and other details to our clients.
  • Sell Souvenirs: Sell souvenirs to our clients, promoting local culture and supporting local businesses.
  • Assist Clients with Special Needs: Assist clients with special needs, including mobility or accessibility requirements.
Work Conditions and Physical Capabilities
  • Work Under Pressure: Work in a fast-paced environment, handling multiple tasks and responsibilities simultaneously.
  • Repetitive Tasks: Perform repetitive tasks, such as leading tours and providing information.
  • Attention to Detail: Maintain attention to detail, ensuring that all tasks are completed accurately and efficiently.
  • Standing for Extended Periods: Stand for extended periods, leading tours and providing information to clients.
  • Walking: Walk for extended periods, leading tours and exploring destinations.
Support for Newcomers and Refugees
  • Recruit Newcomers and Refugees: Recruit newcomers and/or refugees who were displaced by a conflict or a natural disaster.
  • Support Foreign Credential Recognition: Support newcomers and/or refugees with foreign credential recognition, helping them to integrate into the local community.
  • Work Term: Permanent: Work on a permanent basis, with a regular schedule and benefits.
  • Work Language: English: Work in English, communicating with clients and colleagues.
  • Hours: 32 to 40 hours per week: Work 32 to 40 hours per week, with a regular schedule and breaks.