Fitness Team Member

3 weeks ago

Stratford, Ontario, Canada Crunch Fitness (CFC003) Full time
{"title": "Member Services Representative", "description": "Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative. As a key member of our team, you will be responsible for providing exceptional member and guest experiences, ensuring facility cleanliness, and achieving sales targets.

Key Responsibilities
  • Provide exceptional member and guest experiences, ensuring facility cleanliness and achieving sales targets.
  • Greet all members and guests with a smile and assist with membership and retail product sales.
  • Promote membership privileges, including tanning, group fitness, small group training, and childcare.
  • Check in all members and guests in accordance with company procedures.
  • Answer phones in a courteous, helpful, and professional manner.
  • Facilitate all member requests or forward to a manager.
  • Maintain a professional and courteous disposition.
  • Know the club facility, services, and schedules.
  • Maintain a clean and organized work area.
  • Perform opening and closing duties.
Requirements
  • Professional and courteous demeanor.
  • Strive to execute at a level to exceed performance expectations.
  • Superior communication skills that energize others.
  • Proficient reading and writing skills.
  • Strong customer service orientation.
  • Demonstrate knowledge of the Crunch brand and offerings.
  • Maintain a friendly and helpful attitude towards all club staff, members, and guests.
Physical Demands

This is a physical role requiring frequent lifting and/or moving up to 50 pounds and may require standing or bending for prolonged work hours.

", "lang_code": "en"}

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