Store Leadership Position

1 month ago

Burlington, Ontario, Canada Marc Jacobs Full time
Store Manager Job Description

Please note that this job description reflects the requirements and responsibilities of the position as of December 2024, and may be subject to change.

Responsibilities
• Business Acumen: Lead a team to achieve individual and team sales targets, implement a culture that leverages all KPIs, and analyze sales figures and KPIs using available data/systems to better understand performance and sales opportunities.

• Customer Experience: Deliver excellence, strive to exceed the expectations of clients, drive the team to fully embrace a clienteling culture of building strong and long-term relationships with clients, ensure the development, implementation, and execution of company CRM initiatives by providing action plans to the team, promote brand awareness, establish market/store presence through community engagement and store events.

• Visual Merchandising: In partnership with the visual merchandising team, ensure store visual standards are met and maintained, support the Visual Team in planning and performing any necessary changes in the visual environment, review sales frequently and take action on visual merchandising to improve sales.

• People Management: Develop, train, and continuously motivate associates towards achieving and exceeding sales objectives, lead the recruitment process, build a talent pipeline through networking and competitive shopping, provide guidance to associates, deliver constructive feedback and learning opportunities through coaching conversations, oversee performance process for all associates and assist in establishing goals/objectives, build development plans for all employees, identify and create action plans, ensure a consistent and seamless onboarding experience for all new hires, schedule effectively to drive sales and manage the allocation of staff resources, partner with Regional Manager and Human Resources for all employee relations issues to ensure effective course of action, promote a culture of belonging, ensure that all individuals feel welcomed, valued, and included.

• Operations: Manage the day-to-day operations of the store to ensure the store meets key performance indicators and profit and loss expectations, maintain inventory accuracy and shrink rates within company standards by regularly following up with operations and implementing initiatives as needed, maintain store operating budget while aiming to reduce overall cost, comply with all Loss Prevention audits, cycle counts, incident reporting and inventory reconciliations to ensure annual inventory shrinkage is below company target, oversee the processing of incoming and outbound merchandise requests and shipments, develop accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees, uphold company and store standards, policies and procedures.

Qualifications
• 8+ years' retail experience.
• Minimum of 3+ years' experience managing others within a customer service environment required.
• Proven record of motivating, developing, and coaching team members.
• Strong analytical skills - ability to analyze retail KPIs and on-floor behaviors.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Demonstrated verbal and written communication skills.
• Excellent organizational, follow-up, and time management skills.
• Passion for the Marc Jacobs brand and product offering.
• Passionate about the customer experience.
• Delivers Excellence - demonstrates passion and empathy, anticipates and exceeds client expectations.
• Cultivate an Entrepreneurial Spirit - embraces change and new opportunities while remaining true to the DNA of Marc Jacobs.
• Creative & Innovative - promotes curiosity, diversity and collaboration – is open to disruptive ideas.
• Ability to connect to the customer through excellent service, strong visual presentation and business acumen.
• Computer skills including operating a POS and navigating Microsoft Office suite.
• Must have flexibility to work a retail schedule including evenings, weekends and holidays.

What We Offer
The rate of pay offered will be dependent upon candidate's relevant skills and experience. In addition, we offer our employees a comprehensive benefits package including paid holidays, vacation time, sick and personal time, medical, dental and vision insurance, and 401k matching. We also offer discounts on travel, entertainment, and more through our partnership with PerkSpot. MJ employees also receive discounts on MJ products throughout the year, as well as access to discounts on other LVMH brands.

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