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Operations Director

4 weeks ago

Richmond, British Columbia, Canada Subway Full time
Overview
As an Operations Director at Subway, you will be responsible for overseeing the daily operations of our restaurants.

We are seeking a highly motivated and experienced professional to lead our team in delivering exceptional customer service and maintaining high standards of quality and cleanliness.

About You
You must have a proven track record in restaurant management, with a strong focus on customer satisfaction, employee development, and operational efficiency.

Apart from a secondary school graduation certificate, you should have at least 3 years of experience in managing teams and driving business growth.

The ideal candidate will possess excellent communication and interpersonal skills, be able to work effectively in a fast-paced environment, and prioritize tasks to meet deadlines.

Key Responsibilities
  • Determine Menu Offerings: Identify and implement operational procedures to determine the types of services to be offered by our restaurants.
  • Conduct Performance Reviews: Regularly evaluate the performance of your team members and provide constructive feedback to improve their skills and productivity.
  • Compliance and Risk Management: Enforce provincial/territorial liquor legislation and regulations to minimize risks and ensure compliance.
  • Health and Safety: Implement measures to ensure that health and safety regulations are followed in all aspects of our business.
  • Sourcing and Procurement: Negotiate arrangements with suppliers for food, beverages, and other essential supplies to secure the best possible deals.
  • Customer Service: Address customer complaints or concerns promptly and professionally to maintain a positive reputation.
  • Marketing and Promotion: Participate in marketing plans and implementation to increase brand awareness and drive sales.

What We Offer
Subway offers a competitive salary of $55,000 to $65,000 per year, depending on your experience and qualifications.

We also offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous paid time-off policy.

Work Environment
You will be working in a dynamic and fast-paced environment, with a diverse team of professionals who share your passion for delivering exceptional customer service and promoting a positive work culture.

Language Requirements
English is the primary language used in this role, and fluency in English is required.

Working Hours: 40 hours per week