Sales Lead

4 weeks ago


NiagaraontheLake, Ontario, Canada PVH Full time

Design Your Future at PVH

Lead Sales Associate

Job Summary:

The Lead Sales Associate plays a vital role in driving sales and promoting Tommy Hilfiger merchandise through the execution of the TH Customer Service Standards. This position has cash responsibilities and performs various operational activities as assigned by Store Management.

Key Responsibilities:

  • Provide exceptional customer service to company standard.
  • Ensure the sales floor is visually appealing and well-maintained.
  • Minimize shortages through proper loss prevention procedures.
  • Stay aware of store sales plans and results.
  • Follow all operational policies and procedures.
  • Manage time and prioritize tasks effectively.
  • Communicate effectively with customers and staff.
  • Attend Take 5 meetings and participate in staff meetings as required.

Customer Service Responsibilities:

  • Generate maximum sales potential in accordance with the TH Customer Service standards.
  • Build a repeat customer base through excellent data capturing and service.
  • Maintain strong knowledge of product, promotions, and special events to communicate effectively with customers.
  • Foster a positive store experience by treating all customers and staff fairly and consistently.
  • Effectively maintain zone coverage and prioritize customer interactions.
  • Communicate effectively with customers and staff.

Personal Responsibilities:

  • Represent the TH image through personal and professional appearance.
  • Demonstrate a professional image and conduct.
  • Be flexible to work rotating hours as assigned by management.
  • Communicate concerns to management.
  • Assist in developing Sales Associates.
  • Maintain respect among peers, staff, and supervisors.
  • Create energy and excitement around shared goals and values.
  • Support all company and management decisions.

Operational Responsibilities:

  • Adhere to policies and procedures.
  • Observe the sales floor and stockroom for loss prevention and report any unusual activity to management.
  • Execute opening and closing checklist duties as directed by store management.
  • Operate all register transactions, including those of management.
  • Reconcile media as requested, including counting register tills and safe cash funds.
  • Be able to lift a minimum of 40 pounds and stand for long periods.

Merchandising and Visual Responsibilities:

  • Ensure consistent and accurate replenishment of product onto the sales floor.
  • Comply with visual presentation standards.
  • Execute markdowns and re-merchandise as needed.
  • Maintain store organization, fixtures, hardware, and general cleanliness.

Accommodation for Applicants with Disabilities:

PVH Canada Inc. shall notify its employees and the public about the availability of accommodation for applicants with disabilities and its recruitment process.


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