Sales Team Lead

4 weeks ago


NiagaraontheLake, Ontario, Canada PVH Full time

Unlock Your Potential at PVH

Sales Team Lead - Full-Time - Tommy Hilfiger

KEY RESPONSIBILITIES

  • Deliver exceptional customer service, adhering to the TH Customer Service Standards.
  • Maintain a visually appealing store environment, ensuring merchandise is properly displayed and stockroom is organized.
  • Minimize losses through effective loss prevention procedures.
  • Stay informed about store sales plans and results, as well as individual contributions to business outcomes.
  • Follow all operational policies and procedures, prioritizing tasks and managing time effectively.
  • Communicate effectively, both verbally and in writing, with customers and colleagues.
  • Participate in staff meetings and Take 5 sessions, as required.

CUSTOMER SERVICE FOCUS

  • Maximize sales potential by consistently delivering excellent customer service.
  • Build a loyal customer base through exceptional data capture and service.
  • Maintain a strong knowledge of products, promotions, and events to effectively communicate with customers.
  • Foster a positive store experience by treating customers and colleagues with fairness and consistency.
  • Ensure zone coverage, acknowledging every customer and prioritizing their needs.
  • Manage time and prioritize tasks to meet customer needs.

PERSONAL QUALITIES

  • Represent the TH image through personal and professional appearance.
  • Demonstrate a professional image and conduct.
  • Be flexible to work rotating hours, as assigned by management.
  • Communicate concerns to management.
  • Assist in developing Sales Associates.
  • Maintain respect among peers, staff, and supervisors.
  • Create energy and excitement around shared goals and values, acting with integrity.
  • Support all company and management decisions.
  • Be adaptable, willing to change schedules, and undertake night shifts, weekends, and holidays.

OPERATIONAL RESPONSIBILITIES

  • Adhere to policies and procedures.
  • Monitor the sales floor and stockroom for loss prevention, reporting any unusual activity to management.
  • Execute opening and closing checklist duties, ensuring the store is always ready for business.
  • Operate all register transactions, including those of management.
  • Reconcile media, including register tills, safe cash funds, and audits.
  • Be able to lift a minimum of 40 pounds and stand for long periods.

MERCHANDISING & VISUAL RESPONSIBILITIES

  • Ensure consistent and accurate replenishment of product onto the sales floor.
  • Comply with visual presentation standards.
  • Execute markdowns and re-merchandise, as needed.
  • Maintain store organization, fixtures, hardware, and general cleanliness.

PVH Canada Inc. is committed to providing accommodation for applicants with disabilities and its recruitment process.


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