Sales Team Lead
4 weeks ago
Unlock Your Potential at PVH
Sales Team Lead - Full-Time - Tommy Hilfiger
KEY RESPONSIBILITIES
- Deliver exceptional customer service, adhering to the TH Customer Service Standards.
- Maintain a visually appealing store environment, ensuring merchandise is properly displayed and stockroom is organized.
- Minimize losses through effective loss prevention procedures.
- Stay informed about store sales plans and results, as well as individual contributions to business outcomes.
- Follow all operational policies and procedures, prioritizing tasks and managing time effectively.
- Communicate effectively, both verbally and in writing, with customers and colleagues.
- Participate in staff meetings and Take 5 sessions, as required.
CUSTOMER SERVICE FOCUS
- Maximize sales potential by consistently delivering excellent customer service.
- Build a loyal customer base through exceptional data capture and service.
- Maintain a strong knowledge of products, promotions, and events to effectively communicate with customers.
- Foster a positive store experience by treating customers and colleagues with fairness and consistency.
- Ensure zone coverage, acknowledging every customer and prioritizing their needs.
- Manage time and prioritize tasks to meet customer needs.
PERSONAL QUALITIES
- Represent the TH image through personal and professional appearance.
- Demonstrate a professional image and conduct.
- Be flexible to work rotating hours, as assigned by management.
- Communicate concerns to management.
- Assist in developing Sales Associates.
- Maintain respect among peers, staff, and supervisors.
- Create energy and excitement around shared goals and values, acting with integrity.
- Support all company and management decisions.
- Be adaptable, willing to change schedules, and undertake night shifts, weekends, and holidays.
OPERATIONAL RESPONSIBILITIES
- Adhere to policies and procedures.
- Monitor the sales floor and stockroom for loss prevention, reporting any unusual activity to management.
- Execute opening and closing checklist duties, ensuring the store is always ready for business.
- Operate all register transactions, including those of management.
- Reconcile media, including register tills, safe cash funds, and audits.
- Be able to lift a minimum of 40 pounds and stand for long periods.
MERCHANDISING & VISUAL RESPONSIBILITIES
- Ensure consistent and accurate replenishment of product onto the sales floor.
- Comply with visual presentation standards.
- Execute markdowns and re-merchandise, as needed.
- Maintain store organization, fixtures, hardware, and general cleanliness.
PVH Canada Inc. is committed to providing accommodation for applicants with disabilities and its recruitment process.
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