Service Experience and Strategy Manager

1 week ago

Sherbrooke, Quebec, Canada BRP Full time

We are seeking a highly skilled Service Experience and Strategy Manager to join our team at BRP. As a key member of our organization, you will be responsible for ensuring service readiness in all product launches for Powersports and Marine vehicles.

Key Responsibilities:

  • Develop and implement service strategies to differentiate BRP from the competition
  • Secure service readiness in all product launches for Powersports and Marine vehicles
  • Maintain and improve BRP vehicle diagnostic tools
  • Build and lead the connectivity initiatives from the Service to increase service retention and secure the client experience worldwide
  • Build and lead a team that manages various development initiatives

Requirements:

  • Bachelor's degree in business administration or engineering
  • 10+ years working in a service or aftersales function for a global manufacturing firm, 5+ years in a leadership capacity
  • Experience with CRM applications (Salesforce), PLM applications (PTC, Catia), proficient in Microsoft Excel
  • Demonstrated track record of initiating and successfully implementing projects or ideas
  • Strong interpersonal skills with the ability to work with a variety of individuals and departments

About BRP:

BRP is a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Our company is rooted in a spirit of ingenuity and intense customer focus. We operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 20,000 spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; it's about the journey.

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