Service Experience and Strategy Manager

3 weeks ago

Sherbrooke, Quebec, Canada BRP Full time
Job Title: Service Experience and Strategy Manager

We are seeking a highly skilled Service Experience and Strategy Manager to join our team at BRP. As a key member of our organization, you will be responsible for driving service readiness and innovation across our product launches, developing a leading service experience to differentiate BRP from the competition, and maintaining and improving BRP vehicle diagnostic tools.

Key Responsibilities:
  • Secure service readiness in all product launches for Powersports and Marine vehicles by following the key deliverables with the development process
  • Develop a leading service experience to differentiate BRP from the competition, including EV products and initiatives
  • Maintain and improve BRP vehicle diagnostic tools with a strong service-oriented mindset
  • Build and lead the connectivity initiatives from the Service to increase the service retention and secure the clients experience worldwide
  • Build and lead a team that manages various development initiatives, inspiring, developing, and motivating staff to achieve their fullest potential while preparing for potential career advancement opportunities
Requirements:
  • Bachelor's degree in business administration or engineering
  • 10+ years working in a service or aftersales function for a global manufacturing firm, 5+ years in a leadership capacity
  • Experience with CRM applications (Salesforce), PLM applications (PTC, Catia), proficient in Microsoft Excel
  • Demonstrated track record of initiating and successfully implementing projects or ideas
  • Strong interpersonal skills with the ability to work with a variety of individuals and departments
What We Offer:
  • Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
  • Generous paid time away: winding down is as important as creating the future of recreational products.
  • Pension plan: we want to make sure you'll enjoy retirement; we've got you covered.
  • Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs.
  • Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.
About BRP:

We're a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt, and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia, and Austria, with a workforce made up of close to 20, spirited people, all driven by the deeply held belief that at work, as with life itself, it's not about the destination; It's about the journey.

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