Service Experience and Strategy Manager

2 weeks ago

Sherbrooke, Quebec, Canada BRP Full time
Job Title: Service Experience and Strategy Manager

We are seeking a highly skilled Service Experience and Strategy Manager to join our team at BRP. As a key member of our organization, you will be responsible for driving service readiness and innovation across our product launches, developing a leading service experience to differentiate BRP from the competition, and maintaining and improving BRP vehicle diagnostic tools.

Key Responsibilities:
  • Secure service readiness in all product launches for Powersports and Marine vehicles by following the key deliverables with the development process
  • Develop a leading service experience to differentiate BRP from the competition, including EV products and initiatives
  • Maintain and improve BRP vehicle diagnostic tools with a strong service-oriented mindset
  • Build and lead the connectivity initiatives from the Service to increase the service retention and secure the clients experience worldwide
  • Build and lead a team that manages various development initiatives, inspiring, developing, and motivating staff to achieve their fullest potential while preparing for potential career advancement opportunities
Requirements:
  • Bachelor's degree in business administration or engineering
  • 10+ years working in a service or aftersales function for a global manufacturing firm, 5+ years in a leadership capacity
  • Experience with CRM applications (Salesforce), PLM applications (PTC, Catia), proficient in Microsoft Excel
  • Demonstrated track record of initiating and successfully implementing projects or ideas
  • Strong interpersonal skills with the ability to work with a variety of individuals and departments
What We Offer:
  • Annual bonus: we work hard, and we know it. This yearly thank you is our way to fuel your dreams.
  • Generous paid time away: winding down is as important as creating the future of recreational products.
  • Pension plan: we want to make sure you'll enjoy retirement; we've got you covered.
  • Collective saving opportunities: being part of BRP allows you to tap into the strength of our saving programs.
  • Industry leading healthcare: fully paid by BRP, this program is here for you, whatever happens, so you can focus on what matters.

We are committed to fostering a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs, and experiences. If you're passionate about service experience and strategy, and you're looking for a challenging and rewarding role, we encourage you to apply.

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