Lead Retail Operations Manager

2 weeks ago


Leduc, Alberta, Canada Nisku Truck Stop Full time

We are seeking a Lead Retail Operations Manager to join our team at Nisku Truck Stop.

About the Role

The successful candidate will be responsible for overseeing the daily operations of our retail store, ensuring excellent customer service, and managing staff to achieve sales goals.

Key Responsibilities
  • Sales Performance Management: Analyze sales data to identify trends and areas for improvement, implementing strategies to boost sales and revenue.
  • Staff Supervision: Hire, train, and develop a team of sales associates, providing coaching and feedback to ensure they meet performance expectations.
  • Merchandise Management: Order inventory, manage stock levels, and maintain an attractive and well-organized store display.
  • Cash Handling: Authorize payments by cheque, process returns, and maintain accurate records of financial transactions.
  • Work Schedules: Establish and manage work schedules to ensure adequate staffing during peak periods.
  • Reporting: Prepare regular reports on sales volumes, merchandising, and personnel matters to inform business decisions.
  • Customer Service: Resolve customer complaints and requests in a professional and timely manner.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in retail management.
  • Skills: Excellent communication and leadership skills, ability to analyze data, and proficiency in cash handling and inventory management.
What We Offer
  • Estimated Salary: $60,000 - $80,000 per year, depending on experience.
  • Hours of Work: 30 to 44 hours per week.
  • Benefits: Competitive benefits package, including health and dental insurance, and a retirement savings plan.


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