Telehealth Nurse

1 month ago

Langley, Canada PHSA Full time
Job Title: Telehealth Nurse

We are seeking a skilled and compassionate Telehealth Nurse to join our team at Healthlink BC. As a Telehealth Nurse, you will play a vital role in providing high-quality patient care and support to individuals across British Columbia.

Job Summary:

The Telehealth Nurse will be responsible for providing safe, competent, and ethical telehealth nursing care to patients in a 24/7/365 work environment. This includes responding to or initiating telephone calls from callers, utilizing customer service and therapeutic communication skills, and recommending additional resources and activities to enhance telehealth nursing practice and client care.

Key Responsibilities:
  • Respond to or initiate telephone calls from callers, utilizing customer service and therapeutic communication skills.
  • Recommend additional resources and activities to enhance telehealth nursing practice and client care.
  • Document and forward compliments and complaints from callers or others to support quality improvement and risk management activities.
  • Maintain current clinical knowledge in prevention and wellness promotion, health risk assessment, self-care management, and chronic disease management.
  • Competently apply knowledge and promote an integrated self-care health program and practice shared decision-making with callers.
  • Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists, and other services.
  • Monitor call flow and contribute to achieving service targets and maintaining standards of care.
Requirements:
  • Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
  • Minimum three (3) years recent related experience in acute care, community health, public health, or continuing care.
  • Ability to work in a fast-paced, multi-faceted contact centre environment.
  • Excellent communication and listening skills.
  • Keyboarding skills of at least 30 WPM.
  • Computer skills and experience with relevant software such as MS Word and contact centre applications.
  • Ability to teach and work as a member of a team.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
What We Offer:

As a Telehealth Nurse with Healthlink BC, you will have the opportunity to work in a dynamic and supportive environment that values your skills and experience. We offer a comprehensive benefits package, including a municipal pension plan, and psychological health and safety programs and holistic wellness resources. You will also have access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.

We are committed to creating a safe and inclusive work environment that values diversity and promotes reconciliation. If you are a motivated and compassionate individual who is passionate about providing high-quality patient care, we encourage you to apply for this exciting opportunity.

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