TeleNurse - Healthlink BC Burnaby or Langley

4 weeks ago

Langley, Canada PHSA Full time
TeleNurse Job Description

Job Summary:

We are seeking a highly skilled and compassionate TeleNurse to join our team at Healthlink BC. As a TeleNurse, you will provide safe, competent, and ethical telehealth nursing services to clients across British Columbia.

Key Responsibilities:

  • Respond to or initiate telephone calls from clients, utilizing customer service and therapeutic communication skills.
  • Recommend additional resources, acquisitions, and activities to enhance telehealth nursing practice and client care.
  • Document and forward compliments and complaints from clients to support quality improvement and risk management activities.
  • Maintain current clinical knowledge in prevention and wellness promotion, health risk assessment, self-care management, and chronic disease management.
  • Apply knowledge to promote an integrated self-care health program and practice shared decision-making with clients.
  • Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists, and other services.
  • Monitor call flow and contribute to achieving service targets and maintaining standards of care.

Requirements:

  • Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
  • Minimum three (3) years recent related experience in acute care, community health, public health, or continuing care.
  • Ability to work in a fast-paced, multi-faceted contact centre environment.
  • Effective communication and listening skills.
  • Keyboarding skills and experience with relevant software such as MS Word and contact centre applications.
  • Ability to teach and work as a member of a team.
  • Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission's 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.

What We Offer:

  • A comprehensive benefits package, including municipal pension plan and psychological health & safety programs.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work-friendly employer, welcoming flexible work options to support our people.
  • Access to WorkPerks, a premium discount program offering a wide range of local and national discounts.

Reconciliation is an ongoing process and a shared responsibility for all of us.

Learn more about PHSA and our programs:

PHSA, BCEHS, and HLBC are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background, and experience, and value a safe, inclusive, and welcoming environment.

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