Healthcare Professional

3 weeks ago


Langley, Canada PHSA Full time

Telehealth Nursing Role

As a Telehealth Nurse with PHSA, you will be responsible for providing safe, competent, and ethical telehealth nursing services to clients in accordance with the HealthLink BC mission, strategic plan, and legislative requirements.

Key Responsibilities

  • Respond to or initiate telephone calls from clients, utilizing customer service and therapeutic communication skills.
  • Recommend additional resources, acquisitions, and activities to enhance the telehealth nursing practice and client care.
  • Document and forward compliments and complaints from clients to support quality improvement and risk management activities.
  • Maintain current clinical knowledge in prevention and wellness promotion, health risk assessment, self-care management, and chronic disease management.
  • Collaborate with other professionals in providing telehealth care by making appropriate referrals to dietitians, pharmacists, and other services.
  • Monitor call flow and contribute to achieving service targets and maintaining standards of care.

Requirements

  • Graduation from an approved School of Nursing with current practicing registration as an RN with the British Columbia College of Nurses & Midwives (BCCNM).
  • Minimum three (3) years recent related experience in acute care, community health, public health, or continuing care.
  • Ability to work in a fast-paced, multi-faceted contact centre environment.
  • Effective communication and listening skills.
  • Keyboarding skills and experience with relevant software such as MS Word and contact centre applications.

What We Offer

  • A comprehensive benefits package, including municipal pension plan and psychological health and safety programs.
  • Annual statutory holidays and generous vacation entitlement.
  • Opportunities for professional development and growth within the organization.
  • A supportive and inclusive work environment.


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