Headend and Data Technician

Job Summary

Cogeco is seeking a highly skilled Headend and Data Technician to join our team. As a key member of our technical operations team, you will be responsible for the installation, operation, and maintenance of our network headends in Ontario. This includes all associated microwave/hub sites, SONET transport, and maintenance of all digital/VOD platform edge devices.

Key Responsibilities

• Perform preventative maintenance tasks weekly and monthly as per directed maintenance objectives.
• Remedy ticket tracking for all directed maintenance activity is to be performed daily, weekly, and monthly.
• Assist in the development and implementation of network upgrades, including CMTS installations and expansion, node and upstream return wiring, node splits, SONET equipment, RPDs, MPS shelves, rebuild, and monitoring systems.
• Provide technical assistance to field staff and other departments as required.
• Complete paperwork, records, and logs associated with equipment and system maintenance to meet industry and Cogeco standards.
• Participate in all network certification programs as deemed appropriate by Cogeco.
• Test, maintain, troubleshoot, and repair circuits for data communication and Internet services.
• Assist engineering in the installation and configuration of data communications and Internet services equipment in accordance with manufacturer's recommendations and company or other applicable practices.
• Interact with installation site managers, contractors, and customers to install remote equipment.
• Prepare documentation related to site surveys, installation layouts, circuit/network installation, and turn-up records where required.
• Assist with the implementation of hub-sites and points-of-presence (POP), including performing site surveys, coordination with construction contractors, and the installation of racks, power, and electrical equipment.

Requirements

• College diploma in a relevant discipline or combination of equivalent education and work experience required.
• Certification in electronics, electronics engineering, preferably to the technician or technologist level is an asset.
• Society of Cable Television Engineers endorsed NCTI Broadband Advanced Technician certification is preferred.
• Minimum of 10 years' experience in technical operations and maintenance of CATV-telecommunications systems.
• Previous RF network and/or digital platform maintenance and telephony experience preferred.
• Previous telephony experience, particularly IP, would be an asset.

Benefits

• Flexibility: Yes, we think that what you do matters. At work and at home.
• Fun: We laugh a lot, it makes every day brighter.
• Discounted services: We provide amazing services to our clients, and you'll get them at home, because you deserve them.
• Rewarding pay: Let's be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture.
• Benefits: We've got you covered.
• Career evolution: Join us and we will give you the tools to achieve your career goals.
• Technology: You have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry.