Dollarama Store Operations Manager
4 weeks ago
The Assistant Store Manager plays a vital role in supporting the Store Manager to ensure seamless day-to-day operations, exceptional customer satisfaction, and sales goals achievement. In the absence of the Store Manager, this position assumes responsibility as the Manager on Duty (MOD). Key responsibilities include staff management, execution of daily operational tasks, and adherence to company policies and procedures.
Key Responsibilities:- Assist the Store Manager in daily operations and staff management.
- Participate in store merchandizing, shelf stocking, and unboxing daily shipments.
- Provide exceptional customer service and resolve escalated issues.
- Train, coach, and develop employees.
- Perform cash management, store opening, and closing duties as needed.
- Assign tasks to team members.
- Maintain store safety and cleanliness standards.
- Conduct managers on duty tasks, including monitoring breaks, time, and attendance.
- Conduct regular performance evaluations and provide feedback to staff.
- Ensure adherence to company policies, procedures, and safety standards.
- Minimum two years of experience in retail industry
- Minimum two years of experience in a team management position
- Open availability required for day, evening, weekend shifts
- Ability to efficiently organize time and manage priorities
- Good leadership, communication, and decision-making skills
- Ability to multitask, prioritize, work in a dynamic, fast-paced environment
- Job Types: Full-time, Permanent
- Salary: CAD $60,000 - $80,000 per annum
- Benefits: Competitive bonus plan, employee assistance program, extended health care, flexible schedule, RRSP match
- Flexible language requirement: English
- Schedule: Monday to Friday, weekends as needed
- Work Location: In-person at Dollarama L.P.
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Retail Store Operations Manager
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