Front Office Hospitality Ambassador

1 week ago

Banff, Alberta, Canada Accor Full time
Company Overview

Fairmont Banff Springs is a renowned hospitality destination set in the heart of Western Canada's alpine landscape.

Salary and Benefits

The estimated annual salary for this role is $60,000-$80,000 CAD, including comprehensive benefits package Medical, Vision & Dental, and employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.

Job Description

This dynamic Front Desk Reception Agent position offers an exciting opportunity to advance your skills and abilities in providing exceptional service to guests.

  1. Consistently deliver professional, friendly, and engaging service to create lasting memories.
  2. Greet, check-in/check-out, and settle guest accounts while ensuring all service standards are followed.
  3. Document all guest requests, complaints, or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction.
  4. Assist guests regarding hotel facilities in an informative and helpful way.
  5. Respond to each Guest who approaches the Reception Desk.
  6. Drive rate through up-selling room brands.
  7. Follow departmental and hotel policies, procedures, service, and safety standards.
  8. Other duties as assigned.
Required Skills and Qualifications

To succeed in this role, you will possess:

  • Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnights.
  • Previous experience in Front Desk or customer service is an asset.
  • Previous Property Management System (PMS) experience is an asset.
  • Proficient in the English language (verbal & written), second language is an asset.
  • Strong communication, analytical, organizational, and administrative skills to deal with multiple priorities simultaneously.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible and reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs, remaining calm and courteous at all times.
Benefits and Perks

We offer:

  • Subsidized staff accommodation provided on-site for full-time status employees.
  • One complimentary meal per shift in our staff cafeteria.
  • Comprehensive benefits package.
  • Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide.
Diversity and Inclusion

Fairmont Banff Springs is committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of individuals. We welcome applications from all qualified candidates and strive to provide equal access to opportunities.

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