Automotive Problem Resolution Specialist

4 weeks ago

Halifax, Nova Scotia, Canada Advance Auto Parts Full time

Job Title: Automotive Problem Resolution Specialist

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.

This role is responsible for providing automotive problem resolution, including identification, troubleshooting, and project assistance for DIY customers. The role has the ability to source from numerous places, including special order.

Primary Responsibilities:

  • Best in class customer service and DIY issue resolution
  • Provide positive selling experience for all DIY customers, including walk-in, online orders, and phone
  • Achieve personal/store sales goals and service objectives
  • Manage DIY services, including testing
  • Ensure high standards of customer service and store appearance standards

Secondary Responsibilities:

  • Assist in store inventory processes, including POGs, truck put away, shoot outs, cycle counts, back stock, etc.
  • Back up to Professional services
  • Store cleanliness, including floors, bathrooms, facing, dusting, etc.

Success Factors:

  • Friendly communication
  • Ability to locate and stock parts
  • Safety knowledge and skills
  • Parts and automotive system basic knowledge
  • Operating POS and Parts lookup systems
  • Advanced solution, project, and product quality recommendation ability
  • Parts lookup and sourcing

Essential Job Skills:

  • Basic knowledge of automotive systems and diagnostic ability, including internal engine, suspension, brakes, electronic, exhaust, etc.
  • Speak and write English, communicate effectively, and build strong relationships with customers, peers, and management
  • Ability to read and interpret documents, including safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
  • Understand and execute instructions furnished in written, oral, or diagram form
  • Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
  • Use Microsoft software effectively (Word, Excel required)
  • Strong organizational skills
  • Ability to work an assortment of weekdays and/or Saturday as needed

Physical Demands:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee will predominantly be walking or standing. The employee is required to be able to talk and hear, and use hands and fingers to handle or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, with or without reasonable accommodation. While performing the duties of this job, the employee is usually working inside; however, they will occasionally be outside and exposed to various weather conditions. The employee is also occasionally exposed to moving mechanical parts.

  • Automotive Problem Resolution Specialist

    3 weeks ago

    Halifax, Nova Scotia, Canada Advance Auto Parts Full time

    The Automotive Problem Resolution Specialist will provide expert assistance to DIY customers, troubleshooting and resolving issues with automotive systems. This role requires strong communication skills, ability to locate and stock parts, and basic knowledge of automotive systems. The ideal candidate will be able to work an assortment of weekdays and/or...

  • Automotive Problem Resolution Specialist

    4 weeks ago

    Halifax, Nova Scotia, Canada Advance Auto Parts Full time

    Job SummaryWe are seeking a highly skilled Automotive Problem Resolution Specialist to join our team at Advance Auto Parts. As a key member of our sales team, you will be responsible for providing exceptional customer service and resolving automotive issues for our DIY customers.Key ResponsibilitiesProvide best-in-class customer service and resolve DIY...

  • Automotive Detailing Specialist

    4 weeks ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    Unlock Your Potential as an Automotive Detailing SpecialistO'Regan's Automotive Group is seeking a highly motivated and detail-oriented individual to join our team as an Automotive Detailing Specialist. As a key member of our team, you will be responsible for restoring vehicles to showroom-ready condition, utilizing advanced techniques and cutting-edge...

  • Automotive Refinish Specialist

    3 weeks ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    About O'Regan's Automotive GroupO'Regan's Automotive Group is a leading provider of automotive detailing services in Canada.Job SummaryWe are seeking a highly skilled Automotive Detailing Specialist to join our team. As a Detailing Specialist, you will be responsible for restoring vehicles to their original showroom condition using...

  • Automotive Detailing Specialist

    4 weeks ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    Unlock Your Potential as an Automotive Detailing SpecialistO'Regan's Automotive Group is seeking a skilled and detail-oriented individual to join our team as an Automotive Detailing Specialist. As a key member of our team, you will be responsible for restoring vehicles to showroom-ready condition, utilizing advanced techniques and industry-leading tools.The...

  • Automotive Refinish Specialist

    7 days ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    O'Regan's Automotive Group is a leading provider of vehicle reconditioning services in Nova Scotia, and we're looking for a skilled Automotive Refinish Specialist to join our team at our state-of-the-art Vehicle Processing Centre in Dartmouth.About the RoleWe offer an attractive salary range of $45,000 - $65,000 per year, depending on experience. As an...

  • Automotive Restoration Specialist

    1 week ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    About the RoleO'Regan's Automotive Group is a leading provider of premium automotive services in Nova Scotia, recognized as one of Canada's Best Managed Companies.Salary and BenefitsThe estimated salary for this role is $45,000 - $60,000 per year, depending on experience. Our comprehensive benefits package includes flexible work schedules, uncapped earning...

  • Automotive Finishing Specialist

    2 weeks ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    Exceptional Career OpportunityO'Regan's Automotive Group is seeking a highly skilled Automotive Finishing Specialist to join our team. As a professional in the detailing industry, you will have the opportunity to work with cutting-edge tools and products.The Role:Rewarding salary: $60,000 - $80,000 per yearFlexible work schedule to meet your needsOpportunity...

  • Automotive Detailing Specialist

    2 weeks ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    Unlock Your Earning PotentialO'Regan's Automotive Group is seeking a skilled Automotive Detailing Specialist to join our team. As a professional detailer, you will have the opportunity to develop your skills and earn a competitive income.The Details:Industry leading, uncapped earning potentialFlexible work schedule to meet your needsComprehensive benefits...

  • Automotive Craft Specialist

    7 days ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    High-Earning Opportunity for Skilled DetailersWe are seeking a skilled Automotive Craft Specialist to join our team at O'Regan's PermaShine. As a professional detailer, you will be responsible for restoring vehicles to showroom-ready condition.About the Role:Restore vehicles to showroom-ready condition through exterior decontamination and surface...

  • Master Automotive Repair Specialist

    7 days ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    O'Regan's Automotive Group, a leading provider of premium automotive services in Canada, seeks highly motivated and self-directed individuals to join their team as Master Automotive Repair Specialists.As a key member of the O'Regan's team, you will have the opportunity to work with state-of-the-art technology and equipment, prioritizing tasks and utilizing...

  • Automotive Service Consultant

    1 week ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    We are seeking a strongly motivated person to join our team as an Automotive Service Consultant at O'Regan's Automotive Group, one of Canada's 50 Best Managed Companies.Our top priority is the health and safety of our staff, clients, and community.About UsO'Regan's Automotive Group is committed to being Canada's premier automotive needs provider.Your...

  • Automotive Restoration Specialist

    1 month ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    Unlock Your Potential as a Professional DetailerO'Regan's Automotive Group is thriving in the industry, and we're building a team of skilled Automotive Detailers at our state-of-the-art Vehicle Processing Centre in Dartmouth. Whether you're a seasoned professional or just starting out, our specialized training program will help you grow and develop your...

  • Automotive Service Representative

    2 weeks ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    We are a leading automotive group in Canada seeking a highly motivated Service Advisor to join our team. O'Regan's Automotive Group is one of the country's 50 Best Managed Companies, and we pride ourselves on being a premier provider of automotive services.Our Commitment to ExcellenceSafety is our top priority at O'Regan's Automotive Group. We strive to...

  • Automotive Recruitment Specialist

    1 month ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    Unlock Your Potential at O'Regan's Automotive GroupWe're seeking a highly organized and dedicated individual to join our HR team as a Talent Acquisition Assistant. As one of Canada's 50 Best Managed Companies, O'Regan's Automotive Group is committed to excellence and believes that our employees are the driving force behind our success.Key...

  • Automotive Customer Service Professional

    1 week ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    We are seeking a highly motivated individual to fill the role of Automotive Customer Service Professional at O'Regan's Automotive Group.About Us:O'Regan's Automotive Group is one of Canada's 50 Best Managed Companies, committed to being Canada's premier automotive needs provider. Our team is dedicated to delivering exceptional service...

  • Automotive Repair Specialist

    4 weeks ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    O’Regan’s Automotive Group is a leading provider of collision repair services, seeking a highly motivated and skilled technician to join our team. We offer a state-of-the-art facility, extensive training opportunities, and a respectful work environment.Key Responsibilities:Perform high-quality repairs and restorations on vehiclesWork effectively in a...

  • Automotive Finance Manager

    1 month ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    Financial Services ManagerO'Regan's Automotive Group is seeking a highly skilled Financial Services Manager to drive our sales and finance operations forward. As a key member of our team, you will play a critical role in helping our customers navigate the financing process and ensuring a seamless customer experience.Key Responsibilities:Conduct thorough...

  • Automotive Service Technician

    3 weeks ago

    Halifax, Nova Scotia, Canada O'Regan's Automotive Group Full time

    We are seeking a skilled Lube & Tire Technician to be part of our team at O'Regan's Automotive Group.Key QualificationsMature, well-organized, and systematic individualExcellent mechanical aptitude and problem-solving skillsStrong work ethic and positive attitudeAwareness of quality workmanship and attention to detailResponsibilitiesPerforming oil...

  • Automotive Systems Specialist

    2 weeks ago

    Halifax, Nova Scotia, Canada Canadian Tire - Bayers Lake, Halifax ( Store 465) Full time

    Job SummaryThe Automotive Systems Specialist role at Canadian Tire - Bayers Lake, Halifax (Store 465) is a key position in our team. As an expert in automotive systems, you will be responsible for providing superior expertise to customers and the automotive team in diagnostics and repairs.In this fast-paced auto service environment, you will build customer...