Automotive Customer Service Professional
4 weeks ago
We are seeking a highly motivated individual to fill the role of Automotive Customer Service Professional at O'Regan's Automotive Group.
About Us:
O'Regan's Automotive Group is one of Canada's 50 Best Managed Companies, committed to being Canada's premier automotive needs provider. Our team is dedicated to delivering exceptional service and quality workmanship.
Job Summary:
This position involves greeting customers in a timely, friendly manner, obtaining vehicle information, and providing a complete and accurate written cost estimate for labor and parts. You will be responsible for maintaining high customer satisfaction standards and ensuring that all service department forms, menus, and pricing guides are up-to-date.
Responsibilities:
- Greet customers promptly and provide exceptional customer service
- Document customer vehicle problems accurately and clearly
- Refer to service history, inspect vehicles, and recommend additional required services
- Provide detailed estimates and explanations of costs and time requirements
- Maintain accurate records and update service department materials as needed
Requirements:
To be successful in this role, you should possess excellent customer service skills, computer literacy, strong communication skills, and the ability to work independently with minimal supervision. You should also have a positive attitude and be willing to learn and adapt to new situations.
Benefits:
- Job-specific training and development opportunities
- A comprehensive benefits package, including medical, dental, and vision coverage
- Group RSP matching program and employee assistance program
The estimated salary for this position is $60,000 per year, based on industry standards and location. If you are a motivated professional with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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