Director of Risk Management
2 weeks ago
Overview
Manulife is seeking a highly skilled and experienced Director, Plan Sponsor Risk Management to join our team. As a key member of the Plan Sponsor Services team, you will be responsible for evolving and managing a risk model that balances Plan Sponsors' requirements and Manulife's risk tolerance and service model.
Key Responsibilities
- Lead a team of risk professionals in managing complex contracting processes with core strategic clients, including negotiation and execution of master services agreements, IT/privacy/data agreements, and third-party vendor requirements.
- Assess and recommend the appropriate scope, team structure, and funding model for Plan Sponsor Risk Management to adequately support the organization and respond to service demands.
- Develop a strong pipeline of talent and foster an engaged team culture of high performers.
- Build and manage a customized commitment inventory and framework, and develop processes and procedures to support Plan Sponsors' complex contracting and third-party diligence/auditing requirements.
- Identify and lead key strategic projects, such as contract management tool assessments and implementations, contract evolution and enhancements.
- Lead problem exploration and solution development in a matrix environment, balancing Plan Sponsors' needs and Manulife's risk tolerance while providing exceptional customer service.
- Work with subject matter experts to create consistent templated responses to emerging Plan Sponsor complex contract requests and questionnaires.
- Provide regular updates to the Group Benefits leadership team on emerging risks within the GB landscape and internal service delivery vs. client commitments.
- Support the management of Manulife's staff benefits plan, including improving the operational support model and overseeing the investigation and remediation of sponsor escalations.
Requirements
- Ability to collaborate, partner, initiate, and maintain cross-departmental and intra-divisional relationships.
- Leadership experience and the ability to develop and lead a high-performing risk team.
- IT knowledge to speak with technical resources and assess risk of IT commitments.
- Full understanding of Group Benefits products/financial arrangements, including underwriting practices, compliance, and vendor management.
- Previous experience in a risk-based role and experience in dealing with complex legal or contractual issues.
- Strong Customer Experience background, with the ability to speak with external parties, including Plan Sponsor representatives.
- Excellent negotiation and influencing skills at various levels of the organization.
- Relationship building in a matrix environment.
- Ability to handle complex issues and adapt to changes quickly and easily within the business and organization.
- Ability to balance competing demands with little management direction/support.
- Ability to manage high visibility and high-risk consequences.
What We Offer
- A competitive salary and benefits package.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
About Manulife
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.
Our Commitment to Diversity, Equity, and Inclusion
We foster an inclusive workplace where everyone thrives. We lead with our Values every day and bring them to life together. We create opportunities to learn and grow at every stage of your career. We invite you to help redefine the future of financial services.
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