Secret Cleared IT Specialist

4 weeks ago

Ottawa, Ontario, Canada S.i. Systèmes Full time
Job Title: Secret Cleared Help Desk Specialist

We are seeking a highly skilled and experienced Secret Cleared Help Desk Specialist to join our team at S.i. Systèmes. As a key member of our National Service Desk, you will be responsible for providing on-site troubleshooting of network and software issues in response to a 24/7 incident management ticketing system.

About the Role:

The Defence Service Operations Centre is responsible for coordinating in-service support for Information Systems across the Department of National Defence (DND) and the Canadian Armed Forces (CAF) operations. The National Service Desk provides 24/7 support on help desk and system monitoring functions.

Key Responsibilities:
  • Review network monitoring alerts at a national level from monitoring tools and respond accordingly.
  • Coordinate National situational awareness events, including sending out informational notifications.
  • Respond to events and coordinate responses from service providers in support of the Incident Management Process.
  • Respond directly to events, including phone calls, emails, alerts, and notifications from users or stakeholders in support of domestic and deployed operations.
  • Route incidents to internal providers for national telecommunications systems and route incidents to SSC and other external providers as appropriate.
  • Support the National Capital Region (NCR) Service Desk (SMC) by responding to and coordinating classified IT-related events from NCR users or applications.
Work Environment:

The National Service Desk requires 12-hour shifts, with day and night shifts alternating every 2 weeks. Day shifts are from 6am to 6pm, and night shifts are from 6pm to 6am. The work locations are:

  • Tunney's Pasture, 101 Goldenrod Driveway, Ottawa, Ontario;
  • Major General Pearkes Building, 101 Colonel By Drive, Ottawa, Ontario;
  • Carling Campus, 60 Moodie Drive, Ottawa, Ontario.

We offer a dynamic and challenging work environment, and we are committed to supporting the growth and development of our employees.

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