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Retail Operations Coordinator

2 months ago

Toronto, Ontario, Canada Tiffany & Co Full time

Job Summary:

Tiffany & Co is seeking a highly skilled and experienced Retail Operations Coordinator to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences and driving sales growth in our stores.

Key Responsibilities:

  • Lead by example and perform all back-of-house operations in a Tiffany store, ensuring seamless execution of daily tasks and exceptional customer service.
  • Partner with store leadership to drive key initiatives, support the team, and achieve sales goals.
  • Act as a manager on duty, coordinating order fulfillment, managing inventory, and ensuring operational excellence.
  • Provide exceptional operational support to drive sales and service, completing daily tasks such as order fulfillment, shipping, receiving, and replenishment.
  • Ensure compliance with all internal control procedures and maintain inventory accuracy, partnering with sales professionals, management, and clients to respond to requests quickly and accurately.
  • Support company operations efficiency objectives by improving productivity and providing feedback on process changes.
  • Assist management in coordinating work and mentor team members to improve performance when acting as manager on duty.
  • Take the lead in partnering with the operations professional to ensure operational excellence in all tasks.

Requirements:

  • 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.
  • Strong analytical skills and proficiency in Microsoft Word and Excel.
  • Ability to work retail store hours, including nights, weekends, and holidays.
  • Organized and detail-oriented, with flexibility to perform different tasks based on day-to-day business needs.
  • Authorization to work in the United States or in the country where the position is based.

Desired Qualifications:

  • A college/university degree.
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.