Practice Management Specialist

2 months ago

Kingston, Ontario, Canada VCA Canada Full time

Job Summary

VCA Canada is seeking an experienced and skilled Veterinary Hospital Manager to lead our team at Beardall Animal Hospital in Kingston, ON. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of the hospital, ensuring the delivery of high-quality patient care and exceptional client service.

Key Responsibilities

  • Direct and develop the veterinary, technical, and administrative staff to achieve quality patient care and excellent client service.
  • Oversee the hiring, reviewing, disciplining, and terminating of professional staff, with approval from the Regional Management team.
  • Manage the hospital's financial performance, including P&L management and monthly reviews with the Hospital Medical Director and Regional Management team.
  • Represent the hospital and VCA Canada in the professional community and to the general public.

Requirements

  • Minimum 2-3 years of experience supervising up to 30 staff members in multi-faceted roles, with the ability to delegate, motivate, and coordinate.
  • Previous customer service and financial budget management experience.
  • Administrative skills, including scheduling staff, document control, filing, and various reporting and coordinating office services.
  • Leadership skills, including fostering people relationships, providing coaching opportunities, and promoting quality patient care and excellent client service.
  • Exceptional interpersonal skills, with the ability to develop a respectful team-building atmosphere and provide compassionate and professional relations with pet owners and the community.

What We Offer

  • RRSP 5% Employer Group Match Program.
  • Exceptional career development opportunities.
  • Access to mini-courses and continuing education benefits.
  • Membership and dues.
  • Wellness days, sick days, and vacation time.
  • Employee assistance program.
  • Generous personal pet care discounts.
  • And other benefits and perks.

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