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Technical Service Representative

2 months ago

Brossard, Quebec, Canada Sani Marc Inc Full time
Technical Service Representative Job Description

**Job Summary:**

Sani Marc Inc is seeking a highly skilled Technical Service Representative to join our team. As a Technical Service Representative, you will be responsible for providing technical support and solutions to customers nationwide, performing diagnostics and evaluations related to parts and after-sales service for our various equipment lines.


**Key Responsibilities:**

  • **Customer Support:** Act as the primary point of contact for customer calls nationwide and provide technical solutions to resolve customer issues.
  • **Issue Resolution:** Address issues raised by customers to determine the nature and cause of these problems, and coordinate with service technicians for interventions if necessary.
  • **Communication:** Inform suppliers, customers, and company employees about policies related to warranties and merchandise returns.
  • **Database Management:** Access a database regarding prices and customers to ensure service efficiency, and enter orders into the order management system.
  • **Inventory Management:** Check product availability, manage inventories, and coordinate to ensure prompt and efficient deliveries.
  • **Order Tracking:** Track orders until delivery and follow up with customers to ensure their satisfaction.

**Requirements:**

  • **Language Skills:** Be bilingual (French and English), both spoken and written, as the position deals with a fully bilingual clientele.
  • **Technical Skills:** Basic skills in mechanics, electromechanics, and electricity.
  • **Experience:** Experience as a parts counter clerk or technical advisor (an asset).
  • **Communication Skills:** Good communication skills and aptitude for customer service over the phone.
  • **Organizational Skills:** Good organizational skills, both in work methods and time management.
  • **Customer Orientation:** Respectful and customer-oriented.
  • **Computer Skills:** General knowledge of computer systems (Microsoft Office suite).

**What We Offer:**

  • **Insurance Benefits:** Long Term Disability Insurance, Dental insurance, Medical and paramedical expenses insurance, Life insurance.
  • **Employee Discounts:** Employee discount.
  • **Social Activities:** Social activities.
  • **Gifts of Recognition:** Gifts of recognition of seniority.
  • **RRSP Plan:** Employer's participatory RRSP.
  • **Mobile Holidays:** Mobile holidays.
  • **Advancement Opportunities:** Possibility of advancement.
  • **Dynamic Team:** Dynamic team.