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Hotel Operations Manager

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Montreal, Quebec, Canada Urgo Hotels Canada Full time

Hotel Operations Manager

Located in the heart of St. John's, Newfoundland, our hotel stands out for its exceptional location with stunning views of the harbour and easy access to the city's top attractions. Nestled close to the bustling city center, our hotel combines the historic charm of the area with modern facilities to provide an unforgettable experience for our guests. As a Hotel Operations Manager, you will be part of a prestigious Marriott International brand, where we value excellence, professionalism, and a commitment to providing superior service. Our hotel allows you to develop your skills, find meaning in your professional life, and give the best of yourself in a dynamic and welcoming environment.

Key Responsibilities

  • Oversee the smooth running of the hotel's day-to-day operations.
  • Ensure the maintenance of infrastructure with regular maintenance.
  • Guarantee optimal customer satisfaction by respecting Marriott standards.
  • Communicate, motivate, and supervise teams in a unionized environment.
  • Promote a healthy and inclusive work environment.
  • Prepare and monitor budgets.
  • Analyze financial statements and control costs.
  • Negotiate with suppliers and optimize inventory management.
  • Collaborate with sales and marketing teams to develop pricing and visibility strategies.
  • Support marketing efforts to attract tourists and business customers.
  • Strengthen the visibility of the establishment.

Requirements

  • 5 years of experience in a hotel management position.
  • Strong expertise in human and financial management.
  • Mastery of hotel IT systems.
  • Bilingualism (English and French), a third language is an asset.
  • Degree in Hotel Management or Business Administration (an asset).
  • Leadership, communication, and conflict resolution skills.
  • Ability to make quick and effective decisions under pressure.