Customer Service Representative

1 month ago


Toronto, Ontario, Canada The Children's Place canada Full time
Key Responsibilities
  • Provide exceptional customer service, responding to customer needs with a sense of urgency and prioritizing assistance over other tasks
  • Greet and acknowledge customers, offering the appropriate level of service while promoting our products and services
  • Effectively communicate the value and quality of our merchandise, sharing current promotions and offering solutions for out-of-stock items when necessary
  • Exercise sound judgment in addressing customer concerns, demonstrating the appropriate level of selling skills to positively impact conversion
  • Provide fast, friendly, and accurate service at the cashwrap, educating customers on the benefits of the PLACE Card
Requirements
  • High School diploma or equivalent
  • Previous retail experience preferred
  • Must be at least 18 years of age
Skills and Behaviors
  • Excellent customer engagement and communication skills
  • Demonstrated time management and organizational skills
  • Ability to work in a team environment and adapt to changing priorities
  • Flexibility to work a variety of schedules, including weekends, evenings, and call-in shifts


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