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Burnaby, British Columbia, Canada BC Liquor Stores Full timeAbout the RoleThe BC Liquor Distribution Branch (LDB) is seeking a Technical Analyst II to join its IT team. As a key member of the team, you will design, develop, implement, and manage solutions to support operational or customer-facing systems.Responsibilities include providing technical support, guidance, and problem-solving for retail (liquor and...
Liquor Store Operations Manager
2 months ago
Job Summary:
Otter Co-op is seeking a highly motivated and experienced Liquor Store Assistant Manager to join our team. As a key member of our retail operations team, you will be responsible for supporting the Liquor Store Manager in directing the day-to-day store operations, providing quality products and services to our guests, and leading a team of retail professionals.
Key Responsibilities:
- Assist with overseeing daily store operations and management in accordance with company policies and procedures.
- Provide direction and leadership to continue to build an outgoing, positive, and highly motivated team.
- Receive product orders, maintain a clean and organized warehouse, and ensure that stock is rotated appropriately.
- Follow up and meet with suppliers to support the Store Manager.
- Assist with creating and entering weekly department schedules to maintain store staffing levels that meet the needs of our guests, while operating within budgeted wage costs.
- Assist with daily review and approval of payroll time cards in Kronos.
- Assist with recruitment, onboarding, retention, training, development, and performance management.
- Participate in periodic inventory, including physical counts, data entry, and reviewing reports for discrepancies.
- Ensure the store's merchandising and program standards are being implemented, measured, managed, and maintained.
- Ensure the store's housekeeping, sanitation, and maintenance schedules/standards are managed and maintained.
- Handle guest inquiries and complaints in a timely and professional manner.
- Provide leadership in the areas of Occupational Health and Safety (OH&S) and ensure that policies are being followed.
- Contribute to the team in living the Corporate Values of Integrity, Community, and Excellence.
- To perform other duties as assigned.
Requirements:
- 3+ years' experience in Retail Guest Service, with liquor industry experience preferred.
- Previous experience in leading and managing people in a busy retail environment is a strong asset.
- Valid Serving it Right Certificate required; WSET 1 or 2 designation is an asset.
- Strong passion for the Liquor Industry and providing an exceptional shopping experience for Guests.
- Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and the ability to manage computer files efficiently.
- Solid basic math skills and ability to read and understand financial reports.
- Effective interpersonal, leadership, and communications skills.
- Self-starter with motivation and ability to work in a busy environment.
- Effective planning, organization, and time management skills.
- Strong critical thinking, analytical, and problem-solving skills.
- Demonstrate the ability to maintain relationships both internally and externally to support the organization.
- Enjoy working with the public and strive to provide a consistent and superior guest service experience.
- Must have open availability and be able to work a variety of shifts, 7 days a week, including early mornings, afternoons, late evenings, weekdays, weekends, and stat holidays.
- This position is based at the AOL @ North Burnaby, though it may require occasional travel and work at other locations as business needs arise.
What's in it for you:
- Competitive Wages.
- Annual bonus program for all eligible team members.
- For eligible positions: comprehensive benefits package and an employer-matched pension plan.
- Team discount on Gas, Liquor, Food, Fashion, Hardware, Feed & Restaurant purchases.
- Co-op Membership with an annual dividend payment on qualified purchases.
- Education Assistance Program.
- Learning opportunities to grow and develop and to foster a culture of teamwork and innovation.
